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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 9:00 AM - 9:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 352 reviews
February 12, 2024
It was a cold, rainy day when my wife and I walked on the Frontier Toyota lot. We’d been looking for several days for that perfect Tundra 1794 to no avail, but there it sat, the lone 1794 in a sea of SR5’s a Frontier Toyota lot. We’d been looking for several days for that perfect Tundra 1794 to no avail, but there it sat, the lone 1794 in a sea of SR5’s and Limiteds. We anxiously hurried back to the main office to find a salesman. No one was out on the lot. I don’t blame them as it was coming down pretty hard. Salesman in hand, I made my usual pitch. Sold. Both the finance office and salesman did their job well. Smiles, handshaking-the usual. I’ve purchased no less than 7 toyotas in the last 20 years at 3 different dealerships. I know the routine, or so I thought. I usually ignore the usual pitches, but this time I did purchase an extra alarm system. The threat of stolen catalytic converters fed that paranoia. More on that later. Needless to say, I went home with a beautiful new pickup. At home I reached into my glove box. No manual. I looked under the seats, under the back seats, and still-nothing. I called Toyota… and this is where the smiles and service at Frontier Toyota began to fade exponentially. “Have you looked in the glove box?” I was asked by no less than two people I was transferred to. Hmmm…With all the vehicles I’ve purchased I never, ever thought to do that. Sarcasm aside, I asked to speak to a manager. I explained the situation. He seemed amendable. He told me he would send the manuals to me Fed Express and that he would send a photograph. Excellent, I thought. Next day, nothing. No photograph, no books. I called again. Apologies were extended. In two days I received the “manuals.” However, two important books were missing and the usual leather faux Toyota case. I know. I should know better. The keys and owner’s manuals are usually given at the signing in the finance office. I forgot. My fault. I live over 100 miles from Frontier, but I decided to make the trip again not just because of the manual but because of the alarm system app I purchased. The salesman forgot to explain it to me and help me set it up. I had received an email from the company explaining the process and being pretty tech savvy it seemed self-explanatory. However, it never worked correctly and was finicky in connecting with the app. I arrived at Frontier early that morning. Again nobody came out to greet me. No smiles. Nothing. It was like they were selling frontal lobotomies in a 1950’s mental institution. Finally, I went to a desk and a young girl asked if I needed help. I’ll call her J. as her first name begins with the same letter. She was and still is the only shining light in my whole experience with Frontier. She patiently tried to get the alarm app to connect with my pickup while on the phone for over 30 minutes with one of the company reps on the phone. Finally I told her to just forget it as nothing seemed to work. I then asked to speak to a finance officer to see how hopeless it would be to rescind my purchase of the alarm setup. The finance officer was busy. Extremely busy, it seems. On the phone. For a very long time. Nobody but him in the room. He would be occupied for life. So I was shuttled to a “Desk Manager.” First I explained my alarm problems. He said he would contact my original finance officer to see what they could do. Hope springs eternal I thought. When I told him of the mishap with the manuals and that I needed two more books, he simply said he was very sorry. That’s it. Nothing. I pushed onward. I asked if he could please provide at least one of the books. He turned around, casually opened a door that housed several owner’s manuals and handed me the book. No cover. Nothing. Thanks. I understand this post covid miasma that plagues some of the service industry today–No perceived difficult task exists that can’t be excused. However, in all the experiences I’ve had with dealerships, I’ve never faced the kind of indolence and inertia that bedevils this one. One good thing? I have my new 1794, which will neve More
by gogden
Employees Worked With
Helpful February 12, 2024
Pia was a wonderful sales person that kept me updated on my vehicle order. Great customer service! my vehicle order. Great customer service! More
by Kimpham158
February 11, 2024
Daisy Garcia is such a great asset to the dealership! She is beyond knowledgeable and has a no pressure attitude. SHE'S the reason I came back! Her customer service skills and get it done attirude mad She is beyond knowledgeable and has a no pressure attitude. SHE'S the reason I came back! Her customer service skills and get it done attirude made our experience great! And that says ALOT! When there are so many other ways to purchase a car. I'm in a high customer service industry. I was very impressed. Her manager Oscar was very good and easy to work with as well! Karyn More
by karyn
February 10, 2024
Edward is very professional, knowledgeable and friendly. Edward assisted me on several visits and phone calls to get me a great deal. I highly recommend Frontier Toyota and Edward Duarte. Edward assisted me on several visits and phone calls to get me a great deal. I highly recommend Frontier Toyota and Edward Duarte. More
by 90mac
February 10, 2024
Edward was nothing less than awesome. Buying a car can be extremely tiring and painful and Edward made this a very enjoyable and positive experience. He made a concerted effort to help us Buying a car can be extremely tiring and painful and Edward made this a very enjoyable and positive experience. He made a concerted effort to help us with what we needed to achieve and was very honest and genuine on what i could and couldn’t do. He was very genuine … the opposite of pushy which is refreshing …and a pleasure to work with. More
by Laya Clark
February 10, 2024
Drew Katigbak and Sebastian were so amazing! I really appreciate all of their help. I went from leasing my beautiful RAV4 to being able to purchase it. They were so helpful even with this crazy I really appreciate all of their help. I went from leasing my beautiful RAV4 to being able to purchase it. They were so helpful even with this crazy inflation. I can’t recommend them enough. Anyone can sell you a car… go here and see people who actually care about the person behind the wheel. God bless them over there! More
by sweetkisses143
February 10, 2024
Daisy is incredible. She was so patient, kind, and knowledgeable. She really took the stress off buying a car for the first time. Cannot recommend her enough! She was so patient, kind, and knowledgeable. She really took the stress off buying a car for the first time. Cannot recommend her enough! More
by Anastasiiaa
February 10, 2024
Cassandra Lomeli at Frontier Toyota was great today! Very helpful and very polite! Payed attention to detail and explained everything well. Very helpful and very polite! Payed attention to detail and explained everything well. More
by Godoyd908
February 10, 2024
Very pleasant interaction, patient, answered all my questions adequately, no pressure to sell. Contacted me the next day after my purchase to check-in with me. questions adequately, no pressure to sell. Contacted me the next day after my purchase to check-in with me. More
by JJ
February 10, 2024
I went to Frontier Toyota looking for one specific used car that was advertised online. I arrived at the lot and couldn’t see it anywhere. I loved that I wasn’t immediately swarmed by salespeople, and I so car that was advertised online. I arrived at the lot and couldn’t see it anywhere. I loved that I wasn’t immediately swarmed by salespeople, and I sought out and easily found help. Daisy was so helpful and found the car I was looking for, and after getting it brought to the front lot, we went for a test drive. The Frontier staff was helpful, and after some negotiations we settled on a fair price. The worst part was how many documents I had to sign just to buy a car, it seemed like it took forever! More
by Esther
