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Gallatin Ford

Gallatin, TN

4.6
1,314 Reviews

1394 Nashville Pike

Gallatin, TN

37066

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1,314 Reviews of Gallatin Ford

September 19, 2025

The service department at Gallatin Ford exceeded my expectations. From the moment I arrived, I was greeted warmly and treated with professionalism. The technicians provided clear explanations, timely u More

by frankm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Seffers
Sep 19, 2025 -

Gallatin Ford responded

Frank, we're so glad to hear our team made your experience a smooth one! Thank you for choosing Gallatin Ford and for sharing your feedback. Drive safely!

September 17, 2025

Jessica was great and very friendly. Overall service was hassle free. Gallatin Ford will be the place to get my F-150 serviced from here out More

by hatgar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble
Sep 17, 2025 -

Gallatin Ford responded

We’re happy to hear Jessica took such great care of you. Thank you for your business and for choosing Gallatin Ford!

September 16, 2025

I had never used mobile service. It was very convenient and the tech was great! He showed up early and I didn't have to lift a finger except to hand him the keys. Great experience!! More

by lch467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the tech
Sep 17, 2025 -

Gallatin Ford responded

We're happy to hear you enjoyed our mobile service at Gallatin Ford! It's wonderful that the team made everything so easy. Thank you for choosing us and for sharing your feedback! Safe travels!

September 15, 2025

The mobile service provided by Dylan was stellar. He arrived on time, was fast, efficient, and communicated clearly as to what would be done. He came and performed service at my home and left without More

by jacstermac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan - service department , Jenna McLaughlin
Sep 16, 2025 -

Gallatin Ford responded

Thank you for sharing your experience with Dylan and our mobile service team! We're glad everything was efficient and convenient. We look forward to serving you again at Gallatin Ford!

September 14, 2025

Bryan was fantastic. Listened to all my concerns and made sure that they were addressed. More

by Anthony V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan, 5 out of 5.
Sep 16, 2025 -

Gallatin Ford responded

Anthony, we love seeing your kind words for Bryan. We look forward to seeing you again at Gallatin Ford!

September 14, 2025

Our salesman Jacob was fantastic. He treated my wife and I with the respect that I would expect from a professional. The after sale experience from the management team was to be desir More

by Anthony V.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Lichtenstrahl, Kayleigh West
Sep 22, 2025 -

Gallatin Ford responded

Anthony, while I'm glad to know Jacob provided a fantastic sales experience, I'm disappointed that the after-sales care from our management team wasn't up to your expectations. We aim for consistency in all aspects of our service and would love the chance to make things right with you. - John McCann - Sales Manager - 888-348-7783 x 2101

September 12, 2025

The people were all so kind and answered my questions I had. They fixed my vehicle and even brought it home which I appreciated very much. Would recommend them to everyone! More

by Tad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
Sep 12, 2025 -

Gallatin Ford responded

Tad, we are happy to hear that our team answered all of your questions and that you would recommend our team to others. Thank you! We really appreciate your business here at Gallatin Ford.

September 12, 2025

Sales person,Aaron Lyle, was very good at how he handled himself, professionally and personably. When it came to the finance department that left a lot to be desired. Sometimes, while talking with him, felt More

by pwf448
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Lyle, Tyler Doyle
Sep 22, 2025 -

Gallatin Ford responded

We're glad to hear that Aaron provided a positive sales experience, but we're sorry the same level of satisfaction didn't extend to our finance department. Your feedback is valuable, and we'll use it to improve our services across the board. If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help make every aspect of your car-buying process as enjoyable as possible. Thank you, John McCann - Sales Manager - 888-348-7783 x 2101

September 11, 2025

Jessica got my truck in for service the next morning and kept me informed as to it’s progress. Great customer service! More

by gpoland0753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Cobble, Stephanie Seffers, Lauren O'neal
Sep 12, 2025 -

Gallatin Ford responded

We are so happy Rebecca provided great communication throughout your visit and helped keep you informed and updated! Thanks for choosing Gallatin Ford, we hope to see you back next time!

September 08, 2025

Bill Risko was so great in helping me find the perfect vehicle. He took the time to listen to what I was looking for and the price range I could afford, and showed me some options that would work for me. More

by jgriffin070707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Risko
Sep 09, 2025 -

Gallatin Ford responded

Thank you for recommending Bill and the team! We are thrilled to hear that he went the extra mile to assist you at every stage of the purchase. Safe travels from everyone at Gallatin Ford!

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