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Galleria BMW - Service Center

D'iberville, MS

4.9
210 Reviews

210 Reviews of Galleria BMW - Service Center

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July 18, 2024

Billy & his service team are the best! They are competent, quick & efficient. They provide superior customer service & I can always rely on them to help me. Thank you! More

by Bach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Galleria BMW responded

Getting you back on the road quickly and safely is our #1 priority. Billy and the team take pride in what they do and we are happy it shows in your great review. Remember that we will always be here if you ever need us. Thanks again.

July 18, 2024

Mr Roger and Andrew have amazing I look forward to continue getting. All of my current Bmw and future purchases for myself and my 5 daughters. Sometimes we you get good services your willing to dr More

by juljord4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Roger
Jul 18, 2024 -

Galleria BMW responded

You are so very welcome. Wow, 5 daughters! You definitely sound like the proud parent. Thank you for putting yours and your family's trust in Galleria BMW. We will always be here for you and your crew so don't hesitate to reach out if you need anything. Great having you as part of our family!!!

Jul 18, 2024 -

juljord4 responded

Thank you so much this review was truly given in honesty. I value people service people. Sincerely Julian Jordan

July 18, 2024

Awesome service staff, always helpful always trying to get the best service at the quickest point of time possible. More

by Ecb2402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Galleria BMW responded

Awesome is one of our favorite words and we LOVE to hear it!!! Thanks for the great review and the trust you put in our team. Let us know if you ever need anything.

July 18, 2024

Friendly Knowledgeable Clean Helpful Excellent Customer Service Comfortable waiting room and clean restrooms!! Good coffee and snacks!! More

by cgdehaan53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Galleria BMW responded

Who doesn’t love coffee and snacks. Thanks for letting us know and we’re so happy that we made your visit a comfortable and pleasant one. Stop in anytime. Coffee and snacks are on us.

July 02, 2024

Excellent customer service , always , fair in their assessment for my car….even though it’s more than 10 years old More

by Reallydudde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Galleria BMW responded

Love the screen name! No really, we love that you had a great experience and that you trusted our team to get you bank on the road safely. Let us know if there is anything you need and thank you for the great review.

July 01, 2024

Galleria is such a nice dealership and Billy in the service dept is top notch! More

by SharmonWichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galleria BMW responded

So glad Billy and the service team could help. We appreciate your business and your trust.

June 30, 2024

Everyone was nice, fast service, always someone there to help. Best service department I have ever had. Andrew was very nice and professional. Thanks More

by FluffyTank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Galleria BMW responded

Thank you so very much for the great 5 star review. It makes us overjoyed to know that you were happy with our service department. Also, thanks for the kind words about Andrew. He is a great member of our team. Please know that we will always be here to get you back on the road quickly and safely.

June 30, 2024

My experience was fast , friendly and acceptable. I would recommend that anyone with a BMW gets the service consistently More

by Lafayetterutledge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Galleria BMW responded

Thanks for the review and thanks for the recommendation. We respect that everyone's time is valuable and do what we can to make sure that it is never wasted. So very happy that you had a great experience.

June 30, 2024

great service rep. andrew was really helpful and worked my car in when i didn’t gave an appointment. More

by theredrocketdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Galleria BMW responded

So very glad Andrew could help and get you back on the road. Please know that we are here when you need us. Thanks for the awesome review.

June 28, 2024

I like being able to make an appointment and the communication provided to ensure they are ready for the vehicle. I didn’t care for the method of selling special services and items during the oil ch More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Galleria BMW responded

Jim, we appreciate your review and your honesty. First let us thank you for your business. We truly want all our clients to leave 100% satisfied. Your candid response is heard. We will use your comments to provide a better experience moving forward. This is the way we grow and deliver the service and experience that everyone deserves.

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