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Galleria BMW - Service Center

D'iberville, MS

4.9
119 Reviews
Call Service Center (228) 232-0333

119 Reviews of Galleria BMW - Service Center

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May 29, 2024

Love everything about this facility very professional and the care from the beginning to the end never in my life have I been treated like a value customer when they speak of top tier this facility is top ti More

by kimchavis39455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Galleria BMW responded

You are part of our Galleria BMW Family. Thank you so very much for the beautiful review. Your comments not only made us smile that gave us further confirmation that we love what we do and it shows! Please know that we truly appreciate you and we be here when you need us.

Helpful
May 29, 2024

Clean. Friendly. Professional. Service was performed on time and reviewed with me in detail. Staff is very knowledgeable. More

by stevegregory17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Galleria BMW responded

Thank you for your comments! We are grateful for your relationship and support.

Helpful
May 28, 2024

There is not enough space to fully express how wonderful Katie is! Not only did she help me schedule my oil change, she happened to catch me as I was leaving and took even more time with me to help get my a More

by S. Celentano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Galleria BMW responded

Thank you so very much for your great review. Katie is amazing and we are so glad she could assist you. Please know that you are part of the Galleria BMW Family and we will always be here when you need us.

Helpful
May 27, 2024

Professional service in a very comfortable atmosphere. Billy Hebert is excellent with customers. A pleasant experience overall More

by Jgathof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Galleria BMW responded

Thanks for taking the time to leave us your review and for your kind words about Billy. Please know that we are here if you need anything and welcome to the Galleria BMW Family.

May 29, 2024 -

Galleria BMW responded

Glad Billy could help out. Thanks for taking the time to let us know how we did and know that we will be here when you need us. Thanks again.

Helpful
May 26, 2024

Friendly staff and your car is clean when ready. Can not depend on a loaner like it was when I bought my 2nd BMW X3. This is a problem because I am a hour and a half away. Also I paid for additi More

by williamsabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Galleria BMW responded

Thank you for taking the time to leave us your review and your comments. We do appreciate your kind words. Where we strive to provide all our clients who require loaner vehicles for their use, sometimes we are not able to accommodate. And, though it may be difficult to plan ahead for service, doing so may ensure a loaner vehicle is available for you. Galleria BMW will continue to offer pickup and delivery for our clients, especially those that are further away. Our service team is currently working on ways we can better improve the loaner vehicle process and your feedback is greatly appreciated. Please know that we do value you as a client and will be here when you need us. Thanks again for your review.

Helpful
May 26, 2024

Excellent service every time I visit them. Always a pleasant environment to be in. Looking forward to my next visit More

by Nyckia Watkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Galleria BMW responded

This makes us so very happy to hear. We truly appreciate your business and your trust. Stop back in any time and welcome to the Galleria BMW Family!

Helpful
May 26, 2024

Katie is amazing. Solved our issue over the phone in 5 minutes. So pleasant to speak with!! BMW is lucky to have her! More

by Srome
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Katie Zazzara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Galleria BMW responded

Thank you so very much. Katie is a sweetheart, we agree! Thank you so very much for taking the time to leave us such a wonderful review.

Helpful
May 25, 2024

Andrew Saenz is the best! Very nice, concerned, and makes me/us feel important. Thank you! More

by kwpsbp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Galleria BMW responded

We are so very happy to hear this. Thank you so much for putting your trust in Galleria BMW. We promise to be here now and down the road if you ever need anything.

Helpful
May 23, 2024

Sales as well as service people have been helpful and friendly. The staff always treats me with a smile and acknowledgement on my visits. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Veninga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huff
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May 24, 2024 -

Galleria BMW responded

Larry, Thank you so much for your kind words. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

Helpful
May 23, 2024

Galleria BMW has been awesome! Wonderful customer service every time! Andrew in the service department is great! 10/10 recommend! More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonya West
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Saenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Galleria BMW responded

Gerri, Thank you so much for your recommendation and kind words. We could not be more pleased to hear that you received wonderful customer service from our dealership. We really appreciate your business and trust and are so pleased to have you as part of our Galleria BMW Family! If there is anything else that we can assist you with, please do not hesitate to reach out!

Helpful
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