During a road trip to New Orleans, my car threw a low - Karlo
During a road trip to New Orleans, my car threw a low coolant message right as we were getting ready to head home. I called Peake BMW to see if I could stop by just to top it off. Once I arrived, the service team took a look and realized there was an active coolant leak. Even though the service department was already busy with other customers, they knew our trip was time-sensitive and brought the car right into the shop to make sure we’d be safe on the road.
A short while later, they diagnosed a leaking water pump. Thankfully, they had the part in stock, but because the repair would take about four hours, they immediately set us up with a loaner car so we could go grab a bite to eat.
While leaving later than intended was tough, the exceptional care we received made all the difference. The entire service department and Erin took incredible care of us. Huge shout out to Peake BMW for getting us back on the road safely! I would have the highest confidence purchasing a vehicle or getting service done at this dealership.
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