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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,045 Reviews
Call Service Center (888) 433-2764

1,045 Reviews of Ken Ganley Ford Parma - Service Center

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April 26, 2024

Took theor time on my vehicle which gave me the impression that they were thorough and not doing a fush job or neglecting aspects of my vehicle service. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Not Gillingham Ford, didn't know anyone there anymore . Performed the service that I requested. More

by MDLIPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 25, 2024

Very good service. All the personnel Were pleasant and very professional. Work was done with no problems. More

by JAROOT-895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

Excellent service. Great communication. Friendly staff. I’ll definitely return for any service needed thanks for a great experience More

by Genmarie Stiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Genmarie, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 25, 2024 -

Genmarie Stiber responded

Alicia J, in the Service Dept, is a true professional. She answered all my questions and was very friendly. She's an asset to Ken Ganley Ford, Parma. Thanks Alicia.

Helpful
April 24, 2024

Always a friendly dealership and great service. Only place I’ve had my car serviced since moving to Cleveland. More

by MEGTREDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
April 24, 2024

They were able to take my car in with out a long wait, I booked it online. More

by btpc6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

Helpful
April 22, 2024

Service department is great and Johnny Ruper is awesome and a asset to the ford company More

by Stuartsheila3868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

Helpful
April 20, 2024

They have a great lounge while you’re waiting and service was great and on time More

by kentucky.dt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 20, 2024

I’m a former Gillingham Ford customer and was glad to see the same faces and Great Service as before! More

by Bob T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia in Service, Courtney cashier
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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Hello Bob, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
April 20, 2024

Service team did a great job getting the work done. No issues after driving away More

by SEANOSBURN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
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