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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,058 Reviews
Call Service Center (888) 433-2764

1,058 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
April 26, 2024

Great service friendly people service advisors explain everything in detail as to what has to be done More

by RZHALERSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will at service desk
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
April 26, 2024

Tim Reese was very nice, polite, and professional. He handled the service quickly. I would recommend using Ken Ganley Ford to anyone. More

by Shariweatherbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Reese
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Thanks for the recommendation, and have an amazing day!

Helpful
April 26, 2024

Thankful to have my car back. The only think I was dissatisfied with I had to call to find out what was wrong with my car no one called me. That was very stressful. When I checked More

by Rania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Asvestas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello Rania, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
April 26, 2024

They do not listen to what the customers say. if they say they can only afford this much dont come back with twice that amount. Rather they say cant do it More

by Stephlynn320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rezzano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
April 25, 2024

Not Gillingham Ford, didn't know anyone there anymore . Performed the service that I requested. More

by MDLIPINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear you didn't have a 5-star experience and would like to learn more. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

Helpful
April 25, 2024

Very good service. All the personnel Were pleasant and very professional. Work was done with no problems. More

by JAROOT-895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Apr 28, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 24, 2024

They were able to take my car in with out a long wait, I booked it online. More

by btpc6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 24, 2024

Always a friendly dealership and great service. Only place I’ve had my car serviced since moving to Cleveland. More

by MEGTREDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 24, 2024

Excellent service. Great communication. Friendly staff. I’ll definitely return for any service needed thanks for a great experience More

by Genmarie Stiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Genmarie, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 25, 2024 -

Genmarie Stiber responded

Alicia J, in the Service Dept, is a true professional. She answered all my questions and was very friendly. She's an asset to Ken Ganley Ford, Parma. Thanks Alicia.

Helpful
April 22, 2024

Service department is great and Johnny Ruper is awesome and a asset to the ford company More

by Stuartsheila3868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

Helpful
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