Garavel Chrysler Jeep Dodge Ram

Purchased a used vehicle at Garavel We recently bought a used vehicle at Garavel. First of all, about the dealership; we’ve been to small and large dealerships. Garavel is a middle sized We recently bought a used vehicle at Garavel. First of all, about the dealership; we’ve been to small and large dealerships. Garavel is a middle sized dealership that is big enough to provide comprehensive service you get from large dealers and small enough to feel the personal attention that smaller dealers provide. We are out of state buyers and saw the reviews from Yelp about the poor experience with registration and communications specifically with Maikel. I have to say that our experience was not at all the same. Don’t get me wrong, we also had some difficulty with registration but Maikel was on top of it all. We also had issues with the car we bought and the team at Garavel made it all right. Buying a used car, they really didn’t have to, but they absolutely went above and beyond to fix things (thus the comprehensive and personal service I previously mentioned). They could have sent us off with “priced as is” and ignored us but instead we were treated with respect and kept well informed. I’m giving them less than 5 stars because our registration did have some complications, but really if you’ve dealt with the DMV from another state, you’d understand. Ultimately they again made it right and kept us well informed. I wish I could give them 4.5 stars. I also want to add that the aesthetics of the waiting area is really comfortable and inviting. Dina had us fill in a card when we first came in and addressed my wife, two kids and myself by name throughout the sales and service process. The combined work of Maikel and Dave, the service manager, was awesome to say the least. They resolved all the minor issues we had and communicated the steps to us throughout. We also dealt with Mary. Based on other reviews we’ve read, she wasn’t too inviting, so I was a bit nervous about the encounter. We also had our rambunctious “threenager” during the closing and Mary was so accommodating that she gave him some screen time on her iPad so Mommy and Daddy could read and sign contracts. Overall, our experiences were very positive and our needs were fully satisfied. Oh, one last thought...if you do go there to buy your next vehicle, don’t forget to check in on Yelp and get $300 off. More

Sales experience was outstanding High five for Andy. He's the reason this deal even got to the table. For the last couple of months he has kept me informed about Compass inventory, High five for Andy. He's the reason this deal even got to the table. For the last couple of months he has kept me informed about Compass inventory, both new and used. And when this end of month opportunity came up for Garavel and for me, he was all over it. He was knowledgable and a delight to work with. The only caution I would give you about the back end of the experience has to do with the sale of additional warranty insurance. I thought the process was extremely "hard sell" which left me puzzled. It was almost as if the warranties that came with the purchase were not very good. It also came after I had already arranged for financing, which meant I could not include it in my financing even if I wanted to pull the trigger. I understand the importance of "up sell," but when its done with an unusually high sense of "urgency" that you buy this coverage "for your own good,' it runs the risk of crossing over from informative to counter-productive. Sue was awesome in all other respects, but she should pullback a bit in terms of how she promotes this coverage....and if at all possible, the pitch should come before financing is approved. More

Great Service and Price I generally do my research and ensure i am getting the best deal. I approached Garavel before doing so just to test drive the car. They of course ran I generally do my research and ensure i am getting the best deal. I approached Garavel before doing so just to test drive the car. They of course ran the numbers for me. I went away and then did my research. My research included using online sites that offer instant trade-in values and internet deals to find you the car you want etc. All of them came in with figures that did not compete with Garavel and what Joe Melfi put together. I really appreciated that and it gave me the confidence to buy a car with them. They also listened to what i wanted, didn't try to up sell or try to convince me i was mad buying a stick shift, just because they didn't have one in stock :-). Great job guys. More

Maikel contacted me when the Jeep I liked became available at a price point we could afford. He knew I needed to move fast and he delivered above and beyond. I’ll make sure to ask for Maikel by name available at a price point we could afford. He knew I needed to move fast and he delivered above and beyond. I’ll make sure to ask for Maikel by name for my next Jeep! Thx Maikel! More

Best dealership ever! Maikel was a absolute pleasure to work with! Besides being a super nice guy, he was extremely professional and knowledgeable. He went over many option Maikel was a absolute pleasure to work with! Besides being a super nice guy, he was extremely professional and knowledgeable. He went over many options in order to get us the very best deal possible. He really took the time to go over every feature my new wrangler had to offer. He handled every aspect of our purchase quickly and efficiently, we were able to drive out with the new car in record time. Awesome deal and customer service! More

great sales team Everyone was so helpful at Garavel. The salespeople were very knowledge and patient while I looked for cars. I will tell my friends to go there to buy Everyone was so helpful at Garavel. The salespeople were very knowledge and patient while I looked for cars. I will tell my friends to go there to buy cars. More

Car shopping Made enjoyable Joe was wonderful. He made the car shopping easy with no pressure to purchase. Will recommend Joe to others. Will return in the future. Thanks Joe. Joe was wonderful. He made the car shopping easy with no pressure to purchase. Will recommend Joe to others. Will return in the future. Thanks Joe. More

Thank you Mark!!! I am glad i chose Garavel!!!A+ to you Thank you Mark!!! I am glad i chose Garavel!!! A+ to you all. Great customer services!!! Yes i would recommend Garavel to anyone looking to buy new Thank you Mark!!! I am glad i chose Garavel!!! A+ to you all. Great customer services!!! Yes i would recommend Garavel to anyone looking to buy new or used vehicles. More

Absolute pleasure at garavel and Annie our saleswoman was simply awesome! Sue in finance took it to the next step and delivered, no pressure, found me great deal, and closed deal so fast. Not the typical ex simply awesome! Sue in finance took it to the next step and delivered, no pressure, found me great deal, and closed deal so fast. Not the typical experience you think at dealership. Hands down best experience at a dealership ever experienced. Will recommend and follow up for any future cars. Thank you guys! Ps the challenger is awesome no regrets in purchase. Thanks again guys! More

It was such a pleasure working with Annie and the rest of the staff! I wanted a specific color and interior and she made sure i got. Annie went above and beyond, even showed me her own personal vehicle sinc the staff! I wanted a specific color and interior and she made sure i got. Annie went above and beyond, even showed me her own personal vehicle since it was the exact one i wanted. I absolutely love my new grand cherokee! More