Garavel Chrysler Jeep Dodge Ram - Service Center

Great Customer Service/Great Dealership Great Job by Alice Paul and great Customer Service today. It was very easy to walk in and get the express lane for the Oil Change. Great Job by Alice Paul and great Customer Service today. It was very easy to walk in and get the express lane for the Oil Change. More

Bad Brakes I guess you could say that Keith saved my life! He 'grounded' my car because my rear brakes were inoperative and the front brakes were barely function I guess you could say that Keith saved my life! He 'grounded' my car because my rear brakes were inoperative and the front brakes were barely functioning. He set me up with a rental car and arranged to have my car repaired no later than 2pm the following day, so I could get to work on time. Now, I am in a safe vehicle, and I have a reliable and responsive dealership to keep my car in top shape. More

Excwllent Keith has been so helpful to me in the 8 years I have owned my Sebring, but this time he out did himself. Being an older widow is tough enough, but si Keith has been so helpful to me in the 8 years I have owned my Sebring, but this time he out did himself. Being an older widow is tough enough, but since we get ripped off enough, it's so good to know I can trust him and he will do the right thing for me and give me the best price. This incident involved having to have my car towed to the dealership with numerous problems, but he made sure that the battery they had installed was still in warranty, explained each problem and how they would fix it and how much it would cost, gave me options as to my choices and explained each in detail. He called to give me updates on the progress of the repairs and left detailed messages if I couldn't get to the phone. This Spring I plan to turn the car into them and purchase a new one. It will be my 5th or 6th Chrysler and it's a real tribute to them that I actually trust a dealership! Thanks, Keith! You made a wary senior a believer! More

Great Service Department Staff and Service Every time that I take my car for service at Garavel Chrysler Jeep Dodge Ram, I get great service. Keith is one of the best people in the Service Depa Every time that I take my car for service at Garavel Chrysler Jeep Dodge Ram, I get great service. Keith is one of the best people in the Service Department. And I've had only positive experiences with all of the other Service personnel. The work is done on time. And if there is a delay, they will notify you in a timely manner. The shop is clean and the waiting area is very friendly. I would highly recommend Garavel Chrysler Jeep Dodge Ram for service and will buy my next vehicle from them. More

Great customer service Lawrence was responsive and courteous with helping out with our Jeep 2007 oil change and wiper change. He checked to see if one of the coupons we had Lawrence was responsive and courteous with helping out with our Jeep 2007 oil change and wiper change. He checked to see if one of the coupons we had via email was applied and allowed me to email it to him as my daughter didn't have it with her. He also gave me some additional information that was helpful in regard to my 2001 Jeep that I purchased at Garavel last year. Customer service in this department is usually always helpful and love that they provide free oil changes as well! Thank you for overall a continued great experience from sales to service!! More

Express Oil Service Keith in service was able to accommodate a oil service, tire rotation, and general inspection of my Ram 2500 immediately using the express line. No w Keith in service was able to accommodate a oil service, tire rotation, and general inspection of my Ram 2500 immediately using the express line. No wait, no hassle, no issues. More

service everytime I visit Garavel service I actually have fun. I originally leased my Cherokee thanks to Annie and Al a year ago and they always visit and ch everytime I visit Garavel service I actually have fun. I originally leased my Cherokee thanks to Annie and Al a year ago and they always visit and chat with me in the waiting room of the service department. They treat me like a friend rather than a customer and the service team is always engaging, friendly and fun. Even Paul stops by to say hi. Paul's personality and style is clearly echoed by his fabulous team. My most recent visit was welcomed by Lawrence Pearson. He kept me updated throughout my wait what the expected wait time would be and what the status was. Whether I am there for 5 minutes or 45 minutes, it's encouraging to know that they remember I am there and keep me informed where I stand. Thanks Paul, Al, Annie, Lawrence for setting the bar high. Even if I didn't love my Jeep as much as I do--the Garavel team would be enough to bring me back. Good thing I love my Jeep too!!! More

Quick Help without waiting Was having problems with my 4x4 system and shifting faliures, they did a quick diagnostic and fixed it for me without waiting. Thanks for the help. Was having problems with my 4x4 system and shifting faliures, they did a quick diagnostic and fixed it for me without waiting. Thanks for the help. More

Leaking sun roof emergency After a big snowstorm, I went into my car the following day, to find water was leaking in through my sun roof, not just a trickle...a lot!! We were After a big snowstorm, I went into my car the following day, to find water was leaking in through my sun roof, not just a trickle...a lot!! We were expecting another snowstorm the next day. It was nearly 4:00 pm when I pulled into the service department at Garavel. I was fully expecting them to throw some plastic and tape up as a temporary fix until I could schedule an appointment. I was greeted immediately and was directed to Nick Collins a service advisor there. He very politely showed me where I could have a seat and some coffee and he said he would have a look see. Well...I barely had time to enjoy my coffe, the job was done! What an outstanding experience.. Nick was delightful, professional and extremely knowledgeable. He explained the problem, a quick fix and I was on my way. We purchased our jeep there and with service like this, it's going to be our go to dealership! Thank you!! More

90,000++ Mile Tune Up Lawrence greeted me, and was very helpful. The waiting room was comfortable, and relaxing. Keith explained the work that was done clearly and precis Lawrence greeted me, and was very helpful. The waiting room was comfortable, and relaxing. Keith explained the work that was done clearly and precisely. Overall, a great experience. Thank You. More