Garavel Subaru

Friendly and willing to negotiate to figure out what works best for customer during sales process. Once car ordered, needed to call several times to follow up on when it would arrive but once at the dea works best for customer during sales process. Once car ordered, needed to call several times to follow up on when it would arrive but once at the dealership, they were able to turn the car around quickly which I very much appreciated. We are thrilled with our new lease! More

this was the WORST experience I have ever had with a dealership. I saw a pre-owned Volvo XC70 for sale online and called the dealership to inquire about it. The woman I spoke to assured me that the ca dealership. I saw a pre-owned Volvo XC70 for sale online and called the dealership to inquire about it. The woman I spoke to assured me that the car was in "MINT" condition..and when I asked if there were any scratches, dents or dings, she said "no". I told her that I would be traveling over 3 hours to get there and was very particular and wanted to make sure the car was in excellent condition, and once again, she assured me that I would not be disappointed. When I arrived at the dealership, I met a salesman who told me that he would be working me with me instead of Jessica, and when he showed me the car, I could not believe my eyes! I took one look at it and saw that there were missing paint chips on the door, scratches, and dings all over the exterior as well as many imperfections on the interior. I WAS LIVID! The salesman told me that obviously the woman I spoke to over the phone did not actually see the car, but was reading a description. He tried to calm me down and asked me what he could do (lower the price? fix the car?)...but I obviously could not make a deal with a company that would be so deceptive. The irony of the story is...when I spoke with Jessica initially, I told her that I had concerns about the dealership, as the they got very bad reviews on various websites and she assured me that those reviews were old and that there was new management....!!!!! I left and ended up purchasing the same model car locally. I would NEVER recommend or use this dealership and warn others to stay away from this dealership. More

I came to this dealership to find the best deal on my new Subaru... I worked closely with Dennis to make sure I got a great deal.. Dennis was great!! Wonderful customer service!! Thank you again!! Love my ne Subaru... I worked closely with Dennis to make sure I got a great deal.. Dennis was great!! Wonderful customer service!! Thank you again!! Love my new Subaru! More

I was looking for a Subaru and shopped around for a used car that met my specifications. I finally made my selection at Garavel Subaru in Norwalk, Connecticut. The Subaru Forester was exactly what I was l car that met my specifications. I finally made my selection at Garavel Subaru in Norwalk, Connecticut. The Subaru Forester was exactly what I was looking for. The employee that helped me the most was Shawn Brown. He knew what I wanted and helped me find the perfect car. Mr. Brown was polite, professional and concerned. He made sure that I got exactly what I wanted, and called me after the sale to see that I was satisfied with my purchase. Mr.Brown never tried to give me "the hard sell". He knew he had an excellent product to sell and presented it as such. That "hard sell" was something that I got at other dealerships (ex: you have an hour to make a decision because we have two other people who want this car)and I found it very distasteful. Mr. Brown was never like that. He answered all my questions and then gave me time to decide. I had complete confidence in Mr. Brown's honesty. I was very satisfied with the price of the vehicle as well. I would definitely recommend Garavel to anyone who is looking for a used car, and would suggest that they ask for Shawn Brown to help them. Marion Crowley More

Shawn was very helpful, down to earth, no bait and switch.Quality and assurance. Good team to work with. Nice folks deal with. Thumbs up. switch.Quality and assurance. Good team to work with. Nice folks deal with. Thumbs up. More

Very friendly and professional service. I recommend Garavel Subaru Dealer in Norwalk to everybody, especially Ms. Barbara Reiniger, who paitienly helped us to find our perfect car and Mr. Trevor Cheney Garavel Subaru Dealer in Norwalk to everybody, especially Ms. Barbara Reiniger, who paitienly helped us to find our perfect car and Mr. Trevor Cheney who worked with us to have the best most affordable way to finance our great new XV Crosstrek Subaru. We loved it! More

I had a great experience at Georgetown Subaru. Everyone I dealt with, from the sales staff to the business manager, went above and beyond to assist me in the process of selecting the right vehicle. I was tha dealt with, from the sales staff to the business manager, went above and beyond to assist me in the process of selecting the right vehicle. I was thankful to find no "high-pressure" salesmen, just people who genuinely wanted to help me find a quality vehicle. I'm thankful for having a positive experience at Georgetown Subaru. More

Barbara was great! It was a pleasure working with her. She was very friendly, knowledgable, and helpful. I would recommend her to others. We love our new car. She was very friendly, knowledgable, and helpful. I would recommend her to others. We love our new car. More

STAY AWAY FROM GARAVEL! I was in the market to purchase my familys's fourth subaru. Love the cars, so no complaints there. Having said that, you should stay away from this dealership. There are better opti my familys's fourth subaru. Love the cars, so no complaints there. Having said that, you should stay away from this dealership. There are better options in the area that sell and lease the same outstanding cars. My salesperson demonstrated a shocking lack of familiarity with the product. She told me that in order to get the radio controls on the steering wheel, I had to have a special package, which cost more than the base model I was looking at. When I did some more research and went to the dealership's own website, I found that not only was she wrong, but that they had two cars in inventory that met the exact specifications I was looking for. When I called this to her attention, she said there must be a mistake on the website. When I pressed her, she said I was right, and that she had misunderstood what I was looking for. When I told her I could get the same exact car for less at Stamford Subaru, she said they would pull a bait and switch and that I would end up paying more. She then said that unlike other dealers, if they can't locate the car with the features I wanted at the price agreed upon and deliver when promised, they would put me in an upgraded model so that they could meet the promised delivery date and they would eat the extra cost. She also pitched the 10 year drivetrain warranty they offer. In the end, they couldn't get the car to me when promised, the salesperson denied that she ever made the promises she had made and her manager threatened not to sell me the car. And the drivetrain warranty? What they don't tell you until after the sale is that it only applies if you service the car at their dealership. The salesperson knew this car was for an out of state college student, and therefore the car could not be serviced at Garavel (thus voiding the warranty. In other words, she knew the warranty would be worthless to me. This dealership exemplifies every bad stereotype you have heard about automobile sales people. Too bad, because it is a great car. More