Garavel Subaru

everything to our liking! Jason was very helpful and friendly. He took me for a drive and explained everything. The experience was pleasant . Everyone there was friendly and Jason was very helpful and friendly. He took me for a drive and explained everything. The experience was pleasant . Everyone there was friendly and helpful. More

A Great Buying Experience The entire purchase experience was incredibly smooth. Dave Novik was friendly, knowledgeable, attentive, and extremely patient with my stress level o The entire purchase experience was incredibly smooth. Dave Novik was friendly, knowledgeable, attentive, and extremely patient with my stress level over this big purchase — and without being high-pressure. I would highly recommend both the dealership and Dave. Really, it couldn't have been better. More

Great experience! Would highly recommend to anyone looking to get a car. Knowledgeable, friendly and overall a pleasure to work with. Answered all my questions and went Would highly recommend to anyone looking to get a car. Knowledgeable, friendly and overall a pleasure to work with. Answered all my questions and went over and above the call of duty. Love my new car! More

Sales/Finance Experience Purchasing New Impreza I have not purchased a new car in many years. As a result, I had many questions for Jason, particularly on all the new safety features, and for Tom, I have not purchased a new car in many years. As a result, I had many questions for Jason, particularly on all the new safety features, and for Tom, among others, on how extended warranties work. Both were patient and thorough in responding. I never felt any pressure in any of my decisions about the vehicle or services. More

My Son Theo' Kern Fist Car When I trade my first model car Nissan Sentra Sports car to Subaru Impreza i found out that Subaru is most reliable car that anyone have had ever mad When I trade my first model car Nissan Sentra Sports car to Subaru Impreza i found out that Subaru is most reliable car that anyone have had ever made then and since that day I set my mind that, that's what I want for my children someday and yesterday is Theo's big exciting day. Thank Keving for all your help, your one of the best Best Regards Maria Corpin More

Excellent , no pressure service I have renewed my lease and got a new Outback. Great car and a great service. Gary made made the entire process go very smoothly. I live 40+miles away I have renewed my lease and got a new Outback. Great car and a great service. Gary made made the entire process go very smoothly. I live 40+miles away and have a couple Subaru dealers nearby, but I still choose Garavel. More

Thumbs up My experience at Subaru was wonderful! It was such an easy process from start to finish and had friendly service. Kevin answered all my silly question My experience at Subaru was wonderful! It was such an easy process from start to finish and had friendly service. Kevin answered all my silly questions! More

helpful in making decision, convenient one stop shop Subaru had in my opinion a good deal swapping a Crosstrek 2014 into ltd Crosstrek with a low enough payment/deposit. Our contact at Garavel was David Subaru had in my opinion a good deal swapping a Crosstrek 2014 into ltd Crosstrek with a low enough payment/deposit. Our contact at Garavel was David Novik who helped us out in an efficient and pro active manner. No involvement with DMV or bank.....saved time More

TAKE THE TIME TO READ THIS PLEASE. I pride myself on my impartiality so the review you are about to read will highlight the positive and negative experience I had with this dealership. I pride myself on my impartiality so the review you are about to read will highlight the positive and negative experience I had with this dealership. After spending about 18 months searching, and saving, for the vehicle I wanted, I found that Garavel Subaru had the vehicle I wanted. I was extremely apprehensive as I am weary of the stereotypical car salesman out to get the best of me. I was in contact with Dave Novik via e-mail and he did a great job of easing my fear. He was straightforward and friendly. After a few e-mails we agreed upon a sales price. He adapted to my busy schedule and came in on his day off to delivery my vehicle. The dealership is easy to get to but parking is a nightmare. Be careful where you park or your risk being towed. After a brief test drive, we sat down to sign the paperwork. The finance guy was very pushy. I told him at the outset that I wasn't interested in any extended warranties etc. He told me that I had endure his sales pitch..( I thought I was the customer here). My salesman also took me on a tour of the dealership. It soaked up time I didn't have but I understand that its kind of a "welcome to our family" thing so I'm ok with that. The overall delivery process was a bit long and I think my salesman keyed in on that and kept his explanation of the vehicle features to an appropriate length. Here's where the experience becomes less than satisfying. Prior to delivery, I e-mailed my sales representative on two separate instances asking telling him I didn't want any front license plate on my vehicle. I requested this because I didn't want any extra holes in my front bumper. During the delivery process, I went to the restroom and upon returning I saw that a license plate had been screwed into the front bumper of my brand new $30,000 vehicle. It wasn't the end of the world. After taking delivery, Dave e-mailed me for a follow up and I told him about the holes in the front bumper. He admitted that he had made a mistake and offered to send me his commission check to offset the repair. I e-mailed back and requested that he check with his peers at the dealership to determine if there was a solution that didn't entail him forfeiting his commission check. I never heard back from him. I followed up a few times with e-mails and phone calls but got nothing in return. I was disappointed that customer service had ended at the sale of the vehicle. I was disappointed that despite being offered assistance in resolution, I never heard back from the dealership. After posting my review on Dealerrater.com, I suddenly heard back from the sales rep and also the sales manager. Apparently they had never received my e-mails. I corresponded with them via e-mail a few times and, miraculously, there were no issues with them receiving my messages. The sales manager I spoke with feigned sincerity and concern and stated that he would send me the proceeds of my sales representatives commission. Apparently being a sales representative isn't very lucrative and all commissions are pinned at exactly $100.00 because that's all they all they said they would send me. So for $100.00 I now get to stare at two holes in the bumper of my $30,000 car that I asked not be put there on two separate occasions. I will stop short before saying this is a stereotypical car dealer looking to get the best of you. I will say that this dealership has a bit of an integrity issue. Not sure if this will persuade or dissuade you from purchasing a vehicle from this dealership but at the very least makes you a more aware buyer. More

"Awesome Experience" It was really an amazing experience for me to deal with Garavel Subaru and specially working with Kevin (from Sales) and Tom (from Finance). The guys It was really an amazing experience for me to deal with Garavel Subaru and specially working with Kevin (from Sales) and Tom (from Finance). The guys at Subaru dealerships were pretty good and I have had delighted with the service I received while buying my first Subaru. Thanks a lot!! More