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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,746 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,746 reviews

July 05, 2023

Mia was great and made the experience more than the just the car, very friendly and made it her mission to get the car I wanted and needed More

by mm1925
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mia
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the great review! We're glad to hear that Mia provided excellent service and went above and beyond to help you find the perfect car. We appreciate your business, and we hope you enjoy your new ride!

July 05, 2023

E.T was our sales rep and he was friendly, honest, polite and explained everything in great detail. He even took the time to called us a few days after we purchased our new suv to check how was everything a More

by Ivette Galindo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Garden Grove Kia responded

Ivette, thank you so much for the kind words! We're glad to hear that you had such a successful purchase experience working with us. Drive safely, and we hope to see you back again at Garden Grove Kia!

July 05, 2023

Mia was the salesperson helping us and she was great. She was personable, confident, and was always willing to answer each question we had. She’s incredible at her job and made buying a car an enjoyable More

by DENNISDMD27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mia, Paul
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the wonderful review! We're so glad that Mia provided excellent service and made your car-buying experience enjoyable. We appreciate your kind words and hope to see you again at Garden Grove Kia in the future!

July 05, 2023

I had a good experience with Bryanna when purchasing my Toyota Tacoma here at Garden Grove Kia More

by jeffvan53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryanna Crawford, Giovanni Yanez
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Jul 05, 2023 -

Garden Grove Kia responded

Congrats on your new Toyota Tacoma! Thanks so much for choosing Garden Grove Kia and leaving us a five-star review. Safe travels!

July 04, 2023

Great service , the wait time took only an hour before my car was ready to go More

by graciebnls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Garden Grove Kia. Safe travels!

July 04, 2023

I handled this transaction over the phone. The agent Gustavo was great to deal with as well. More

by jackielowry64
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with Gustavo. Drive safely, and we hope to see you back at Garden Grove Kia!

July 04, 2023

We were attended relatively quickly however we were treated poorly and negatively until we purchased. More

by valeriaaguilar04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mia and Bryanna.
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Jul 24, 2023 -

Garden Grove Kia responded

I would like to apologize that you felt like you were treated poorly until you made a purchase. We strive to provide a positive and welcoming atmosphere and I am upset that we missed the mark. This does not sound like the helpful and friendly team I know, and I would appreciate the chance to make things right. Please call me at your earliest convenience so that I can see how we can improve your 2-star rating. Thank you, Chad Clarke - Sales Manager - 714-823-4949

July 04, 2023

Staff were very helpful here and explained everything in great detail. Sales team did a great job More

by DANESSA.ESCAJEDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, finance
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the review! We appreciate the kind words about the Garden Grove Kia team and hope to see you again down the road!

July 04, 2023

Excellent customer service, very professional staff. I was in and out with a new car in less than 2 hours. More

by fadiallouche
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Taylor
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Jul 05, 2023 -

Garden Grove Kia responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the Garden Grove Kia team. Drive safely, and we hope to see you back!

July 04, 2023

Dealer added $1831 theft patrol to the lease contract without my knowledge. Don’t sign. More

by kknollcpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aldo Orea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken in Finance
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Jul 24, 2023 -

Garden Grove Kia responded

It's never our intention to mislead our customers and we do our best to keep our prices fair, so it's concerning to receive this feedback. I understand you're upset, and I will be sure to look into what happened here so we can prevent something like this in the future. If there's anything else you'd like to add, please feel free to reach out to me directly. Thank you, Chad Clarke - Sales Manager - 714-823-4949

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