Garden Grove Kia

Uncommunicative & only there to make a sale. I had a great experience in the beginning, but as soon as we were there to sign paperwork, things got shady. I drove from a different state becau I had a great experience in the beginning, but as soon as we were there to sign paperwork, things got shady. I drove from a different state because a certain deal was promised. That deal was not upheld and it was all because “Kia Corporate” found an issue. Come to find out there was never an issue and this dealership created this issue to get more money. Nothing irks me more than someone who is dishonest. After several conversations with my sales rep and the sales manager, the consensus was this: Their story kept changing and they could not provide me with a clear message. It was all over the place. I don’t necessarily blame the dealership as much as I blame dealership culture. This will be my last time purchasing from a dealership. Note: My sales rep Bryanna was fantastic. I think it was her finance people and sales manager that are the culprits. Go find another industry Bryanna. You’re too good for this. More

Luis is my service writer go to person! He is friendly, fast, and efficient and answers all my questions. I can book my appointments with him for our two Kia cars and he is always able to g He is friendly, fast, and efficient and answers all my questions. I can book my appointments with him for our two Kia cars and he is always able to get an appointment in my time frame. He is the best! More

I showed up at the time of my appointment and still had to wait about 30 minutes for someone to attend me. Before that even happened I was sitting in my car for a while until I finally went inside to ask h to wait about 30 minutes for someone to attend me. Before that even happened I was sitting in my car for a while until I finally went inside to ask how it all works. All I kept hearing was that even though I had an appointment I still had to wait. I repeatedly asked to get an estimate of how long the service would take and again for the same answer. They took a little under two hours and texted the wrong phone number so I was late to pick up my car! They were already closed. I had specifically told them that none of the phone numbers on file were mine and I watched the guy write my phone number down in pen on the service receipt. Still didn’t get a text!! Luckily one of the sales employees was able to open the service department and grab my keys for me, she was a little slow about it but at least I drove my car home that day. What a crazy first appointment. More

Christian did an amazing job, he had great customer service and was very efficient. Will definitely be going back to him when my car needs to be serviced. service and was very efficient. Will definitely be going back to him when my car needs to be serviced. More

The Service Department at Garden Grove Kia is awesome. Luis Mendoza is amazing. Nice, organized, detailed and customer focused. The Customer Lounge is comfortable, nice amenities and great WiFi. Luis Mendoza is amazing. Nice, organized, detailed and customer focused. The Customer Lounge is comfortable, nice amenities and great WiFi. More

Good service and tried their best to get me into the car I needed. People were friendly and courteous. I needed. People were friendly and courteous. More

Had a great car buying experience, get a great deal on a new car. Highly recommend. new car. Highly recommend. More

This is the first we have enjoyed buying a new car. There was no stress. You have such a special salesman with ET. He took his time and answered every question we had. He was so patient as we flipped There was no stress. You have such a special salesman with ET. He took his time and answered every question we had. He was so patient as we flipped from car to car. By the time we met Paul in finance we were completely happy with our choice of vehicle. Paul has the patience of a saint. He went over and over the different maintenance packages with us. He made sure we understood what we were and weren’t choosing to purchase. Both men stayed late to make sure the car was ready and we were happy. Looking forward to the service dept. being the same. Thank you for having such great people at your dealership. Tom and Denise Lane More

It was ok. They offered more services base in the miles. The service guy was polite. They offered more services base in the miles. The service guy was polite. More

Very pleasant experience. Happy to have purchased a vehicle from Javier Santos. Would recommend to friends. Happy to have purchased a vehicle from Javier Santos. Would recommend to friends. More