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Garden Grove Kia

Garden Grove, CA

4.7
3,745 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,745 reviews

May 31, 2023

The only dealership out of 10 I looked at that actually treated me with respect and was willing to negotiate like we used to before the pandemic. More

by CRELLMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javi Santos
Jun 01, 2023 -

Garden Grove Kia responded

Providing excellent customer service is our top priority so we're thrilled to hear that our team hit the mark by welcoming you with courteous professionalism! It's an honor to have earned Garden Grove Kia your five stars. Safe travels!

May 31, 2023

So here I was again, brought my K5 in for regular maintenance and again…GG Kia does NOT disappoint!! The place is immaculately clean with a great lounge, should you choose to wait for your vehicle. T More

by ogmoflicky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
May 31, 2023 -

Garden Grove Kia responded

We're thrilled to hear about your successful experience with Luis and the team here at Garden Grove Kia! We want the most for our guests, and we're happy to hear that this was reflected in your visit. Drive safely in your Kia K5, and we hope to see you back again down the road!

May 31, 2023

Incredible experience in service department from Efrain. I was walked through the process of oil consumption and the expectations. I was given a rental car and in the end received a new engine! Great job! More

by roydodson626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
May 31, 2023 -

Garden Grove Kia responded

Thank you for the review! We are so glad to hear that Efrain delivered such a successful service experience. Drive safely, and we hope to see you again at Garden Grove Kia!

May 31, 2023

Luis is one of the best rep on the Kia department very friendly and clear with explanation of service needed More

by josejmedina58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 01, 2023 -

Garden Grove Kia responded

It makes our day to see this praise for Luis! We're certainly lucky to have such a great team at Garden Grove Kia. We look forward to seeing you again next time!

May 31, 2023

Cory was a great salesman to work with! He made the process painless and the deal was done quickly More

by QUEENAOH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cory
Jun 01, 2023 -

Garden Grove Kia responded

We're elated that Cory could be the ideal salesperson for you and made your Garden Grove Kia experience seamless! Drive safe and take care!

May 31, 2023

Very helpful and felt no pressure to buy just get what was best for me. More

by drewhelenwalker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier
Jun 01, 2023 -

Garden Grove Kia responded

It was our pleasure to assist you! Thanks for putting your trust in the team at Garden Grove Kia. We will always put our customers' needs first. See you next time!

May 31, 2023

I didn’t like it this last time, because when I arrived the service person start asking if you want the extra services and if any body say they pushed you until you take at least one extra service I guess More

by chiva2166
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Garden Grove Kia responded

We're sorry to hear that you were unhappy with your recent visit. It is our mission to provide quality services and repairs tailored to our customers' unique needs without pushing unwanted extras. If you have any additional feedback or would like to discuss the matter further, please don't hesitate to contact us directly. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 30, 2023

Loved this Kia dealership, Javier our salesperson was incredible and Geo the finance rep was able to get us a great deal me and my wife really appreciate you guys, definitely recommending Kia of Garden G More

by bmendoza1980
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier and Geo
May 31, 2023 -

Garden Grove Kia responded

We're thrilled to hear that Javier provided attentive service and that Geo was able to secure a great deal for you and your wife! Thank you for choosing Garden Grove Kia and for sharing your positive experience. We hope to see you back again down the road!

May 30, 2023

As soon as we walked in sales man Elmer greeted us with a jolly and gentle attitude, we came seeking a vehicle within a budget and he found it pronto. He was not pushy and was very helpful id recommend going More

by isaac.martinez625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elmer
May 30, 2023 -

Garden Grove Kia responded

Thank you for the review, Isaac! We are so glad to hear that Elmer delivered such a successful purchase experience. Drive safely, and we hope to see you again at Garden Grove Kia!

May 30, 2023

This dealership is down to earth and I'm a car guy. Javi is as cool as the other side of the pillow. Me and my Wife's experience was top notch. No aggressive tactics pure realism, it was a very authent More

by Reece
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javi
May 30, 2023 -

Garden Grove Kia responded

Reece, thank you for taking the time to leave us a great review of your experience with our team at Garden Grove Kia. We're thrilled to hear that Javi provided such top-notch customer service. Drive safely, and we hope to see you again at Garden Grove Kia!

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