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Garden Grove Kia
Garden Grove, CA
3,744 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,744 reviews
May 22, 2023
Service rep was great, quick and easy and I didn’t feel like he was trying to upsell me on useless crap I didn’t need for my vehicle. Picking up the car took longer than I anticipated, I waited about 20 mi like he was trying to upsell me on useless crap I didn’t need for my vehicle. Picking up the car took longer than I anticipated, I waited about 20 minutes for someone to bring the car up when I could see it in the parking lot 100ft from me. Normally I wouldn’t care but I had somewhere I had to be and had to hear about from my wife afterwards. More
by THEODORE.GREENWOOD
Verified CustomerEmployees Worked With
Chris Mcgregor
May 20, 2023
This is the 2nd time I have been to this service location and I can not say enough on how amazing, efficient, understanding, and communicative this group is!! On both occasions I truly felt they were there " and I can not say enough on how amazing, efficient, understanding, and communicative this group is!! On both occasions I truly felt they were there "more" for me (the customer) than worrying about what a corporate office might think. Old fashioned customer service! It still exists. Thank you all in the service department! More
by Johnpaulgo
Employees Worked With
Andrea and Chris
May 19, 2023
My maintenance notification came in on my 2022 Kia Telluride, so I called about a week ahead of time and scheduled an appointment. My appointment was for 8am but I go there around 7:25am. They opened Telluride, so I called about a week ahead of time and scheduled an appointment. My appointment was for 8am but I go there around 7:25am. They opened the gates and let people in around 7:45. My check in was super easy, I was checked in with the customer service rep Efrain. He let me know everything they would need to do on the car and even checked for any active recalls. He did find one and they checked that out as well. All in all it took about 2 hrs for the maintenance to get done and I was also given a complementary car wash! When my car was done Efrain text me and let me know. Check out was quick and easy. I definitely recommend getting your Kia maintenance done at this location. Also if you can, work with Efrain, he made everything easy and convenient. More
by sablackiston
Employees Worked With
Efrain
May 18, 2023
Professional, and really ethical. They couldn't find a brake problem that I reported, so they didn't charge me. That's honestly unbelievable in this day and age. Excellent! They couldn't find a brake problem that I reported, so they didn't charge me. That's honestly unbelievable in this day and age. Excellent! More
by andrewvillarreal1915
Employees Worked With
Can't remember.
May 18, 2023
Dealership advisor Luis is always a big help and gets me out as quick as possible out as quick as possible More
by GRAYJASON1988
