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Garden Grove Kia
Garden Grove, CA
3,740 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,740 reviews
April 18, 2023
The staff at kia garden grove bryanna, Chad Clarke ,Gustavo, The most outstanding in This dealership from beginning to end with wife 2023 kia forte lxs,my 2023 kiaforte gt on mine had to wait it for ,Gustavo, The most outstanding in This dealership from beginning to end with wife 2023 kia forte lxs,my 2023 kiaforte gt on mine had to wait it for it to come from factory the experience they gave me and my wife while I was waiting I would call about every week finding the status and they kept .e informed Evan though I was probably a pain that treated with utmost respect waiting for my new car now I have it I am super excited on my new purchase I love my kia this our second set of kia and the team at Kia Garden grove ,and service team are top notch thanks again for truly Wonderful experience we will be doing our futher buying at kia garden grove More
by tapulsif23
Verified Customer
April 15, 2023
Incredibly upset about the whole experience. Went in for an electrical issue since my car charger isn’t working. They ordered a part without even looking at it, so who knows if it would have bee Went in for an electrical issue since my car charger isn’t working. They ordered a part without even looking at it, so who knows if it would have been the right one. I did also get new tires and an oil change, and while absolutely overpriced, whatever, my decision to go through with it. What irritated me is that I was told the electrical part would be available in 2 to 3 business days by the technician, then the service desk said 10 to 14 days but then changed it to “whatever the tech said, they know best” when we questioned it. ALMOST TWO MONTHS LATER I still hadn’t head back. I call, get the run around. The service dept sends me to the parts dept and back and forth. FINALLY get an answer that the part is backordered with no ETA. I get it, there are a lot of issues right now. But the thing that pisses me off is nobody ever updated me in all that time. No call, no text, no email. Then they were so quick to pass me off to somebody else. I already paid for the part at that point and just wanted a refund. Then they tried to bs me and say I can’t get a refund unless I physically come in??? I called them out on it, they had the tech call me back, and he issued the refund no problem without me coming in. So the original response felt like a ploy to make it harder for me. So frustrated. So disappointed. I will avoid this place when possible. More
by kmsholl
Employees Worked With
Service
April 13, 2023
I love this dealership because it feels like you’re being serviced like royalty, it’s clean and a fun environment to be in. There’s always someone asking if we’re being attended which is awesome. serviced like royalty, it’s clean and a fun environment to be in. There’s always someone asking if we’re being attended which is awesome. More
by lopezbad15
Employees Worked With
Josh.
April 13, 2023
Efficient and friendly. Luis reviewed past services, recalls and recommendations for my car. He showed me test results, and finished results. Did not feel pressured into doi Luis reviewed past services, recalls and recommendations for my car. He showed me test results, and finished results. Did not feel pressured into doing any extra or even necessary repairs. The dealership waiting lounge is clean; coffee, popcorn and water are available for waiting customers. Free WiFi and comfortable seats. They also have vending machines for other snacks. Restrooms are spotless! Luis checked a few times on me to let me know how my car service was coming along. He asked if I would like to be dropped off and picked up anywhere near by (My car was going to take a while) Garden Grove KIA (and Luis 😃) makes you feel important and respected. I would not take my car anywhere else. More
by drprante
Employees Worked With
Luis
