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Garden Grove Kia
Garden Grove, CA
3,680 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,681 reviews
February 03, 2023
Guss was amazing. I had less than stellar experience last time I got a lease from this dealership and my plan was not buy it out and do business elsewhere. Guss was su I had less than stellar experience last time I got a lease from this dealership and my plan was not buy it out and do business elsewhere. Guss was super educational, in ways he did not need to be (i.e. educating me on APR and down payments, etc for the loan to buy out my car). I was clear with what I wanted to do and my criteria of having it be a quick process - he respected that and got the info I needed in a quick manner. Ultimately I trusted his expertise, his word and ended up getting into another lease. It felt like he had my best interest at heart. Low pressure, educational, supported me in whatever I needed/decided to do. I also shopped around a bit just to do my due diligence, and he really took care of me from a pricing perspective. So refreshing! More
by anonymous
Verified CustomerEmployees Worked With
Guss
February 03, 2023
Dealer Kia, was very Profesional and patient with me to chose the right car for me, also they were very helpful choosing the best financial option. chose the right car for me, also they were very helpful choosing the best financial option. More
by juldanicol
Employees Worked With
Giovanni , Justin Fernandez
February 02, 2023
Dealer ship ok. Sent neighbor to you to look at the Kia Soul (which I have and love). They liked it and bought a new Kia Soul Soul in 2022 from your dealership. P Sent neighbor to you to look at the Kia Soul (which I have and love). They liked it and bought a new Kia Soul Soul in 2022 from your dealership. P.S. Your service time could improve on auto service. Waited 2 hr 45 min for oil change, wiper blade replacement, brake fluid exchange. Needed more service but could not sit for an additional 2/3 hours to get it done. More
by hublergranny
Employees Worked With
Luis Mendoza, Assist. Drive Director
February 02, 2023
Luis in service was fantastic. He took me in on short notice and made my car a top priority getting it fixed quickly. Thank you for your help, and I will see you next time. He took me in on short notice and made my car a top priority getting it fixed quickly. Thank you for your help, and I will see you next time. More
by jose_chavez
Employees Worked With
Luis in Service
February 02, 2023
I recently just purchased a Kia Telluride from Garden Grove Kia and the experience was fantastic, which is something you don't usually hear about buying a car. They had a good inventory compared to other Grove Kia and the experience was fantastic, which is something you don't usually hear about buying a car. They had a good inventory compared to other dealerships we had visited. Our sales representative, Sam Carmona was excellent. He was very knowledgeable about the vehicle and explained everything very clearly. He was timely and efficient and I never felt any pressure from him throughout the process. I would recommend garden grove Kia to anyone. More
by ALYSON.EMERY.ZAHN
Employees Worked With
February 02, 2023
Having to take my car for a recall was a positive experience, Luis was very helpful and my wait was pleasant. I was helped at the scheduled time and was out faster than expected. Excellent comfortabl experience, Luis was very helpful and my wait was pleasant. I was helped at the scheduled time and was out faster than expected. Excellent comfortable, clean customer lounge area, and did not have a long wait compared to my previous dealers' experiences. In addition, I was helped with my key remote. I did have to return the next day to reprogram one of my key remotes and was helped on very short notice. Again, the service was fast (20 minutes) and I plan to return to this facility for my next KIA needs. More
by ratio1.62
Employees Worked With
Luis Mendoza
February 01, 2023
I bought a used car here and it gave me nothing but trouble since driving it home. I’ve had to take in 4 different times to get serviced within 3 weeks of purchase. To say I’m disappointed and feel tak trouble since driving it home. I’ve had to take in 4 different times to get serviced within 3 weeks of purchase. To say I’m disappointed and feel taken advantage of is a gross understatement. The service team was nice and friendly and tried to help but the issue persists. I will never return to this Kia. More
by D
Employees Worked With
Justin Fernandez
January 31, 2023
This is the second vehicle we have purchased with Andrea because she is honest and straightforward because she is honest and straightforward More
by barbkimnicholson
