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Garden Grove Kia
Garden Grove, CA
3,746 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,746 reviews
September 09, 2021
Took my 2014 Sorrento in for a recall notice repair. The repair was done quickly, in the time frame promised and the entire experience was positive. repair was done quickly, in the time frame promised and the entire experience was positive. More
by jeffreysogden
Verified CustomerEmployees Worked With
don't know
September 09, 2021
Good customer service and excellent communication. Very informative about car needs for service. Have appointment and takes a little bit of time to just get oil changed and tira rotated and a inspection. G informative about car needs for service. Have appointment and takes a little bit of time to just get oil changed and tira rotated and a inspection. Good service all around More
by danisit8
Employees Worked With
Luis Mendoza
September 08, 2021
I experienced great customer service with each and every service visit. I am treated with nothing less than professional and courteous service by all service people. service visit. I am treated with nothing less than professional and courteous service by all service people. More
by DEB_GUTIERREZ55
Employees Worked With
Craig Atchinson
September 06, 2021
This dealership was very helpful in finding the right car for the best price. And nobody was pushy like the other dealerships. Our salesman was awesome. for the best price. And nobody was pushy like the other dealerships. Our salesman was awesome. More
by itoldumto
September 05, 2021
They were very friendly, prompt, got my car in right on time. Gave me an accurate estimate of time to com0letion, and also performed additional service that I did not schedule but requested on arrival. time. Gave me an accurate estimate of time to com0letion, and also performed additional service that I did not schedule but requested on arrival. More
by TRAINMANBOB
Employees Worked With
Toshi Saigusa
September 02, 2021
Armando was very friendly, professional, and helpful in explaining my service and what needed to be done to complete it. Maintained communication throughout the service. explaining my service and what needed to be done to complete it. Maintained communication throughout the service. More
by deefatboy
Employees Worked With
Armando Aviles in service department
September 01, 2021
Well I was very disappointed in the dealership. I really wanted to trade my kia soul in and they promised they would help me do that. As soon as I hit a snag in financing the salesman just stopped contactin wanted to trade my kia soul in and they promised they would help me do that. As soon as I hit a snag in financing the salesman just stopped contacting me all together and could care less about helping me. It showed me that all he really cared about was making a sale and not about helping me find a way to trade me car in and finding a way that would work for me. Not to mention my model of kia has had 3 recalls on it and I had to wait over 2 months for it to be repaired! I feel like if it were Honda knowing situation and you being a multi million dollar company would want to offer me some kind of special deal on a new car just for the inconvenience. Just out of principal being the fact that I even wanted to stay a kia owner after all that mess. People are going through really hard times right now and sometimes we could just really use a win kia. But I guess all you care about is making money not memories. More
by katenelson511
Employees Worked With
I don't remember
September 01, 2021
It was very pleasant experience the person that help me Luis was very professional give the right advise and very sure that I'm comming back for future services Luis was very professional give the right advise and very sure that I'm comming back for future services More
by gorlando100
Employees Worked With
Luis
September 01, 2021
We were not greeted for over 20 minutes despite having an appointment. No one even said hello, we will be with you in a minute. Then they took a customer that got there after us before us. It was very frustr appointment. No one even said hello, we will be with you in a minute. Then they took a customer that got there after us before us. It was very frustrating. More
by starloya
Employees Worked With
KC in service. He was polite.
