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Garden Grove Kia
Garden Grove, CA
3,740 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,740 reviews
December 21, 2020
Your service was excellent and so friendly It is really Your service was excellent and so friendly It is really best your service man Francisco help explain everything I need to know This place is wond Your service was excellent and so friendly It is really best your service man Francisco help explain everything I need to know This place is wonderful and I got excellent repair job Thank you More
by CACHANPARK
Employees Worked With
Francisco Zuniga
December 21, 2020
Great service, had to wait three hours due to recalls. Prices went up for oil change is disturbing. I always use coupons. $60 for An oil change should include synthetic oil Prices went up for oil change is disturbing. I always use coupons. $60 for An oil change should include synthetic oil More
by shawoo714
Verified CustomerEmployees Worked With
I don’t know
December 18, 2020
All was fine. My only complaint is not with Kia of Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone Garden Grove, but that Kia refused to consider this a warranty repair as the driver's power window control module is not a part that should have gone bad. Odd that I was asked to rate if my car was cleaner when I picked it up than when I dropped it off, considering this dealership did not have an operating car wash and was unable to wash my vehicle before returning it. Not a big deal, just mentioning it. More
by brady.darvin
Employees Worked With
Frank
December 17, 2020
Not much more to say! Not happy with the finance department! Very inconsiderate, very impersonal and made me feel bad! It’s been a hard year to begin with... department! Very inconsiderate, very impersonal and made me feel bad! It’s been a hard year to begin with... More
by amriproskin02
Employees Worked With
Brian Fierros, Chris Mcgregor
December 17, 2020
Quick and great work as expected, let me know my options and updates along the way. I would highly recommend this service department to those with Kias. and updates along the way. I would highly recommend this service department to those with Kias. More
by barnesdavid99
Employees Worked With
Luis Mendoza
December 15, 2020
All the appointments on-line were unavailable for the when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco wh when it was convenient for me but when I called and explained, the lady I talked to was able to get me in the next morning! I dealt with Francisco who was so pleasant and helpful. He explained everything involved in servicing my car and called me quickly to give me the good news that it was all covered by warranty! I had my car back that day and it was all done on my day off. Thanks Francisco! More
by basskidsmom
Employees Worked With
Francisco Zunig
December 15, 2020
After dropping off my car at the garden Grove Kia for service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, th service I knew my car was in good hands. Frank was a very informative and patient with me. I can feel the difference in the way my car drives now, thanks Frank! More
by Kimmie.harris
Employees Worked With
Frank Mancilla
December 14, 2020
Don't get me wrong, the service was great and the people are friendly. I would think people that may appointment will get priority on service. But no, they told me that they service the car in the order it are friendly. I would think people that may appointment will get priority on service. But no, they told me that they service the car in the order it came in. So why is there an appointment service??? So I was 22 minutes late to my work. THANK YOU! More
by caleblee6558
Employees Worked With
Luis Mendoza
December 14, 2020
Easy, stress-free process. Found the exact car that I was trying to locate for my family! The total time from the test drive to me driving off in my new car was about 2.5 hours- amazing. I would recommend trying to locate for my family! The total time from the test drive to me driving off in my new car was about 2.5 hours- amazing. I would recommend GG Kia to anyone looking for a great car! More
by Penelope'sNewCar
Employees Worked With
Chad Clarke & Johnny D.
