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Garden Grove Kia

Garden Grove, CA

4.7
3,738 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,738 reviews

August 17, 2024

Poor management, he sent my sales rep home for honoring a deal we had in place and then the manger said no deal More

by jrcejudo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
August 17, 2024

Great experience friendly, Iinformative and patient sales rep. "Elmo". Great team support within kia team. More

by DARIO2380
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elmer "Elmo"
Aug 19, 2024 -

Garden Grove Kia responded

We're delighted to hear that Elmo and the Garden Grove Kia team provided a friendly, informative, and patient experience. Thanks for sharing your positive feedback!

August 16, 2024

Staff are friendly and willing to go out of the way to help costumers. This is the only dealer I go to for maintenance and vehicle purchased. 👍 More

by luu_frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Garden Grove Kia responded

Thank you for the kind words! We're delighted to hear that our team at Garden Grove Kia has earned your trust and loyalty. We look forward to continuing to serve you!

August 16, 2024

Great deals Awesome friendly service answered all my questions overall great experience with the purchase More

by adidas79_silva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier
Aug 19, 2024 -

Garden Grove Kia responded

Thanks for sharing your experience! We're delighted to hear that you enjoyed the service and deals at Garden Grove Kia. Enjoy your new purchase!

August 15, 2024

I had fantastic customer service that over delivered on their promises. Friendly, knowledgeable and competent staff. More

by afconolly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry
Aug 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're delighted to hear that our team at Garden Grove Kia provided fantastic customer service and exceeded your expectations. We appreciate the kind words!

August 15, 2024

Efrain was great and very friendly. Explained everything thoroughly and serviced my vehicle quickly. Highly recommend this dealership. More

by mikodea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Service Dept.
Aug 15, 2024 -

Garden Grove Kia responded

Thanks for the shoutout! We're glad Efrain provided excellent service and made your visit to Garden Grove Kia a positive one. We appreciate the recommendation!

August 15, 2024

Very helpful team and very time manageable. Big shout out to Khristine for helping me More

by madisonhanenberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey
Aug 15, 2024 -

Garden Grove Kia responded

Thank you, Madison, for this great review of Khristine and our team at Garden Grove Kia! We appreciate your feedback!

August 15, 2024

After going to 4 Kia Dealership this month and having a HORRIBLE experience at another Kia dealership we came back to the Garden grove one ! Gustavo and Sam were amazing ! Sam made sure we had the time More

by SINAHY.AGUIRRE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo
Aug 16, 2024 -

Garden Grove Kia responded

Sinahy, we're delighted to hear that Gustavo, Sam, and Chad made your car-buying experience at Garden Grove Kia a positive one! Enjoy your dream car and thanks for choosing us!

August 14, 2024

Luis was quick, friendly and helpful. It was an easy drop off and pick up. More

by mpsarabia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in the servicing dept
Aug 14, 2024 -

Garden Grove Kia responded

Thanks for the shout-out to Luis from our Garden Grove Kia team! We're glad to know you had a great service experience.

August 14, 2024

Christopher Franklin greeted us and assisted us in getting our car serviced on time promised More

by craftycris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin 5 stars
Aug 15, 2024 -

Garden Grove Kia responded

Thank you for reviewing Christopher and Garden Grove Kia! Have a lovely day!

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