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Garden Grove Kia

Garden Grove, CA

4.7
3,949 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,949 reviews

October 24, 2024

Don’t let them trick you into signing something you don’t need. They will rip you off!! More

by kprayad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrea Biggers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Carmona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor, Kadin Espinosa, Brandon Dennis
Nov 15, 2024 -

Garden Grove Kia responded

Would you consider sharing further details about your experience? I want to address your concerns but will need more information to do so. I look forward to hearing from you. Thank you, Chad Clarke - Sales Manager - 714-823-4949

October 23, 2024

Great service friendly and helpful. The facility at the waiting room is acceptable. Love the coffee maker and water cooler. More

by sam Chiek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 23, 2024 -

Garden Grove Kia responded

Sam, we're delighted to hear you enjoyed the service and amenities at Garden Grove Kia. Thanks for sharing your experience with us!

October 23, 2024

Excellent customer service. Aldo is an amazing seller agent, always looking the best for the client. Best experience ever in this dealership. More

by bertechoperations
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Gonzalez
Oct 23, 2024 -

Garden Grove Kia responded

We're delighted to hear that Aldo provided excellent service and made your experience at Garden Grove Kia the best ever! Thank you for sharing this fantastic feedback with us.

October 23, 2024

Best car buying experience I have ever had Rebecca and Gustavo was amazing at helping find the right fit More

by MONSTERMAKER25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca and Gustavo
Oct 23, 2024 -

Garden Grove Kia responded

We're delighted to hear that Rebecca and Gustavo made your car buying experience the best at Garden Grove Kia! Thank you for sharing this fantastic feedback, and enjoy your new ride!

October 23, 2024

Received help right away. Sale agent was friendly and helpful. He helped us fine the right car. Also received great help from the Finance Dept. More

by titolassalle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Seo
Oct 24, 2024 -

Garden Grove Kia responded

We're delighted to hear that our team at Garden Grove Kia provided you with prompt and friendly service. It's great to know the sales agent and Finance Department helped you find the right car. Thank you for choosing us!

October 23, 2024

All the staff are very friendly. I received excellent treatment from the sales staff, especially Najwa. and the finance department as well. More

by baudiliom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Najwa Ayoub
Oct 23, 2024 -

Garden Grove Kia responded

We're delighted to hear that Najwa and the team at Garden Grove Kia provided you with excellent service. Thank you for sharing your experience, and we hope you're enjoying your new vehicle!

October 23, 2024

Friendly, fast, efficient, and low pressure. We truly enjoyed our experience at Garden Grove Kia. More

by mkpirolo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Javier Santos
Oct 23, 2024 -

Garden Grove Kia responded

We love seeing 5-star reviews. Thank you for choosing Garden Grove Kia. We hope you enjoy your new ride!

October 22, 2024

Enjoyed my anxiety free car buying experience at Garden Grove Kia. Would highly recommend this dealership. More

by edung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Garden Grove Kia responded

We're delighted to hear that your car buying experience was anxiety-free at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new vehicle.

October 22, 2024

Reception staff (Chris) is awesome. However, after the oil change on the vehicle, I noticed an oil leak, that was NOT before. Upon inspecting the oil pan seal bolt, it has been pressu More

by nellie1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris (cannot remember the last name)
Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience. It's great to hear that the reception staff made a positive impression, but I'm sorry about the oil leak issue after your service. We take these matters seriously and would like to resolve this for you as soon as possible. Please reach out to me directly so we can address it properly. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 22, 2024

Had a great experience here, the staff were all courteous without being pushy and we finished the process timely. More

by jesstay07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Le
Oct 23, 2024 -

Garden Grove Kia responded

Jess, we're delighted to hear you had a great experience with our team at Garden Grove Kia. Thanks for sharing your feedback!

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