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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,673 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,673 reviews

May 07, 2024

I was running late for my appointment luckily they did not make it a big deal. Thank you! More

by torres_irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 08, 2024 -

Garden Grove Kia responded

It was our pleasure to assist you. Thank you from all of us here at Garden Grove Kia!

May 07, 2024

Really easy process, great people no issues, would definitely come back and purchase another vehicle:) More

by CARLA R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Garden Grove Kia responded

Carla, we're delighted to know you had a smooth experience at Garden Grove Kia! We look forward to assisting with your future vehicle purchases. Thanks for the review!

May 04, 2024

Christopher was extremely helpful, friendly, and professional. I appreciate his service and how quickly the team was able to get my car ready for me again. More

by JESSKREEL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 06, 2024 -

Garden Grove Kia responded

We're glad to know that Christopher and our team at Garden Grove Kia were able to provide you with a quick and professional service, Jess. Thanks for the positive feedback!

May 04, 2024

Good customer ans car service. Jeremy worked on car and did a good job. Thank you. More

by M.G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service dept
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May 06, 2024 -

Garden Grove Kia responded

There is nothing better than a great review. Thanks for giving Garden Grove Kia your business - we'll make sure your kudos reach Jeremy.

May 03, 2024

Efrain is always extremely helpful during my visits. Best customer service and extremely knowledgeable! Thank you. More

by RGJCONCEPTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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May 03, 2024 -

Garden Grove Kia responded

We're delighted to know that Efrain has been a great help during your visits at Garden Grove Kia. Our team is always here to provide top-notch service and knowledge! Thank you for the review.

May 03, 2024

Jeremy from service was extremely helpful. My first time there and you was also very patient with me! More

by nathanlopez02000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy from Service
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May 03, 2024 -

Garden Grove Kia responded

Nathan, we're glad to know Jeremy was able to provide you with a helpful and patient service experience at Garden Grove Kia. Thanks for sharing your feedback!

May 03, 2024

I went in for my first service on my new vehicle. The waiting area was nice, clean, comfortable. I was quoted about 1.5 hours for length of time the service; and the timing was accurate. The price of More

by WolfGrayTelluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 05, 2024 -

Garden Grove Kia responded

It's great to know that your first service experience at Garden Grove Kia was a positive one! We're glad Christopher and the team could provide you with efficient and friendly service. Thanks for choosing us for your vehicle needs!

May 03, 2024

Sales guy named Gustavo Garcia lied about another family wanting to buy the same car as me at the same time in order to hard close the deal. They also took the floor mats out of the car when they were suppo More

by gregrubinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrea Biggers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Garcia
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May 20, 2024 -

Garden Grove Kia responded

Greg, I'm sorry to read about your experience. It's not our intention to pressure or mislead anyone during their car buying process and we always aim for full transparency with all aspects of a sale. We'd like the opportunity to address this issue directly - could you please reach out at your earliest convenience? Thank you, Chad Clarke - Sales Manager - 714-823-4949

May 02, 2024

I was told by Efraín that I would get a phone call when the ordered part arrived at the dealership. I never got a phone call, I called a day after the scheduled arrival date. I doubt the part arrived the m More

by k28p15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín 4 stars
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May 20, 2024 -

Garden Grove Kia responded

I'm sorry to learn about the communication lapse regarding your ordered part. We understand how important timely updates are, especially when they involve coordinating schedules and vehicle drop-offs. I'd like to look into this further for you - please feel free to reach out so we can discuss this in more detail. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 01, 2024

I recently had an excellent experience with Kia's customer service team. From scheduling appointments to addressing my concerns, they were professional, friendly, and efficient. The representatives w More

by SEYRAM999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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May 01, 2024 -

Garden Grove Kia responded

We're so glad to know you had an excellent experience with our customer service team at Garden Grove Kia! Our goal is always to provide professional, friendly and efficient service. Thanks for the recommendation - we appreciate it!

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