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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,704 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,704 reviews

April 22, 2024

Was not fast and did the appointment time mattered little. Took 2+ hours for an oil change and I regret paying for the dealer oil changes every time I am in need of one. Nothing against GG but I was More

by ajreina12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
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May 20, 2024 -

Garden Grove Kia responded

I'm sorry for the delays you experienced during your recent oil change. We are committed to providing efficient, accommodating service and it seems we fell short this time. As for your plan, let's discuss this further so that we can provide you with accurate information and hopefully find a solution that works best for you. Please reach out directly. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 20, 2024

Jeremy was friendly and helpful in explaining the recall service. The service writers are good at GG Kia. More

by dedeef73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Apr 22, 2024 -

Garden Grove Kia responded

We're glad to know Jeremy was able to assist you with your recall service at Garden Grove Kia. Our team always aims for top-notch customer care, and we appreciate the positive feedback!

April 19, 2024

Thank you very much for the good service, fast and on time, I like the service of that company in Garden Grove More

by nnvr2322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Apr 19, 2024 -

Garden Grove Kia responded

We appreciate your positive feedback! Our team at Garden Grove Kia is committed to providing timely and efficient service. Thanks for choosing us, we're here if you need anything in the future!

April 19, 2024

Fast, efficient…. .yet pleasant. They took time to listen. Friendly, pleasant, yada yada yada, the list goes on. Need to say more? I think not! More

by TIMGUITARMANHATCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Such.
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Apr 19, 2024 -

Garden Grove Kia responded

We're glad to know you had a fast and efficient experience at Garden Grove Kia! Our team always strives to provide friendly service while listening carefully. Thanks for your review, we appreciate it!

April 19, 2024

Great dealer! Did everything they could to get me at the price I needed I left a happy customer with a brand new 2024 Kia carnival! More

by natalierico6614
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar
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Apr 19, 2024 -

Garden Grove Kia responded

Natalie, we're so glad to know you left Garden Grove Kia as a happy customer with your new 2024 Kia Carnival! Thanks for sharing your positive experience. Safe travels in your new ride!

April 19, 2024

Our sales rep was Javier Santos. He made the purchase of our new Sorento a real pleasure. His knowledge of the car helped make our decision to buy. More

by RDBUTZHOME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Santos
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Apr 22, 2024 -

Garden Grove Kia responded

We're glad to know that Javier's knowledge and assistance made your Sorento purchase a pleasure at Garden Grove Kia. We appreciate the positive feedback!

Apr 22, 2024 -

RDBUTZHOME responded

Javier spent so mush time explaining the cars features and after we purchased our 2024 Sorento he made sure to give us a complete lesson on the dashboard, cruise control, pairing phones and how the key worked. I felt very comfortable driving our new car home.

April 18, 2024

Found me a car I bought, very friendly sales & finance reps. Took too long for the visit. More

by hollidaym45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias
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Apr 19, 2024 -

Garden Grove Kia responded

We are so glad you found a new car you love at Garden Grove Kia! Thank you for leaving us a review and for your patience throughout the process. If you need anything else, we are here to help!

April 18, 2024

Excellent service. Christopher is very attentive and is accommodaing. Made a mistake with scheduling but he made sure that my car will be serviced. More

by stevenarreola_142917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher- Service
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Apr 18, 2024 -

Garden Grove Kia responded

Steven, we're glad to know Christopher was able to assist you despite the scheduling mix-up at Garden Grove Kia. Thanks for your patience and understanding!

April 18, 2024

Great customer service and knowledgeable staff. Service and attention was focused and prompt. Thank you. More

by kandkhuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 18, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with our team at Garden Grove Kia! Thanks for your feedback on our attentive, prompt service - see you next time!

April 18, 2024

The sales team was very helpful and made the process very simple and stress free More

by JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Najwa, Cory
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Apr 18, 2024 -

Garden Grove Kia responded

Thanks for trusting us with your business, JC! Our team at Garden Grove Kia wishes you happy miles ahead!

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