Garden Grove Kia - Service Center

Thank you. The inspection of my car was good. This time there was of course a long wait, but overall I'm satisfied The inspection of my car was good. This time there was of course a long wait, but overall I'm satisfied More

Kia garden Grove was excellent with my need and got to purchase a new car with their help Sasha and andrea and Giovanni were excellent Thankyou all . purchase a new car with their help Sasha and andrea and Giovanni were excellent Thankyou all . More

Luis in Service is great! I have been having problems with my Optima since last August and Luis helped me get my car fixed correctly after fighting tooth and nail with the war I have been having problems with my Optima since last August and Luis helped me get my car fixed correctly after fighting tooth and nail with the warranty company. Thank you for your tireless efforts. 10- Stars Service! More

Really want to put good reviews but yesterday’s service experience was definitely not like the last time I came. I showed up at the 2:00pm appointment time. I patiently waited in my car for 25 minutes befo experience was definitely not like the last time I came. I showed up at the 2:00pm appointment time. I patiently waited in my car for 25 minutes before someone came to ask me what I was there for (There was no other car waiting just me). Then he said “ok I’ll let them know you’re here. 3 minutes later my service guy comes out & doesn’t even apologize for the wait but goes straight into saying they are backed up & my service will take 3 hours. Took about 2 & a half hours. I get back to service desk & he didn’t tell me anything really. Communication was very poor. All he said was “you paying with card?” Handed me my prints to figure out for myself what exactly they did while he went & got my car. That was it. No have a nice day or anything. This service place is hit or miss. Sometimes the experience is good & most times it’s like this. Poor customer service. More

So here I was again, brought my K5 in for regular maintenance and again…GG Kia does NOT disappoint!! The place is immaculately clean with a great lounge, should you choose to wait for your vehicle. T maintenance and again…GG Kia does NOT disappoint!! The place is immaculately clean with a great lounge, should you choose to wait for your vehicle. The staff is amazing, especially Luis Mendoza!! Super courteous and very professional as well as knowledgeable!! In fact, he’s so knowledgeable he knew exactly what my vehicle needed and suggested it to …which saved me a few bucks !!That guy knows his stuff!! I always leave extremely satisfied and confident the work was done correctly!! Garden Grove Kia is definitely a keeper!! As always…Very happy and always satisfied!! Thank you Luis and GG Kia!! More

Incredible experience in service department from Efrain. I was walked through the process of oil consumption and the expectations. I was given a rental car and in the end received a new engine! Great job! I was walked through the process of oil consumption and the expectations. I was given a rental car and in the end received a new engine! Great job! More

Luis is one of the best rep on the Kia department very friendly and clear with explanation of service needed friendly and clear with explanation of service needed More

I didn’t like it this last time, because when I arrived the service person start asking if you want the extra services and if any body say they pushed you until you take at least one extra service I guess the service person start asking if you want the extra services and if any body say they pushed you until you take at least one extra service I guess is up to the customer with out forcing you ( personal oppinon) More

Excellent service, prompt communication. Clear charges and options presented. I would return to this agent again. Clear charges and options presented. I would return to this agent again. More

Great service! I haven’t had an issue and I been taking my car there since I bought it. I haven’t had an issue and I been taking my car there since I bought it. More