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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,914 Reviews

1,914 Reviews of Garden Grove Kia - Service Center

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June 17, 2022

I have been more than impressed by all staff at GG Kia. Sam Carmona has gone above and beyond more than once. Beautiful and comfortable showroom due maintenance and everyone we’ve dealt with has been great More

by ERIN.C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2022 -

Garden Grove Kia responded

We're thrilled Sam and the rest of the Garden Grove Kia team could exceed your expectations and make sure you go home a happy customer. It means a lot to us that you're happy and we look forward to seeing you again next time!

June 13, 2022

Fast and efficient though would have been nice if they mention what they were going to replace before hand. More

by 95kimrodriguez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 10, 2022

Took 4 months for repairs to be started. They demanded rental car back immediately or a fee was going to be charged. Never an apology for the 4 month delay More

by SPENGER7
Recommend Dealer
No
Employees Worked With
Khristina Esqueda
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2022

Very polite, prompt service. My vehicle was ready at the proposed time. The waiting area was nice and clean. More

by clintandnatalie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2022 -

Garden Grove Kia responded

Thank you for choosing Garden Grove Kia for your service needs! We appreciate your business and we look forward to the next opportunity to assist you. Have a great day!

June 09, 2022

Luis is great! ! He set up an appointment the very next day!! Made great conversation and made me laugh!! More

by jacquesimone19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis (service)
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Jun 09, 2022 -

Garden Grove Kia responded

Hi Jacque, we are so happy to hear about your wonderful time with Luis! It makes us smile to know your service experience was quick and fun. Thank you for the kind review and we hope you come back to visit us at Garden Grove Kia for any of your future vehicle needs. Safe driving!

June 08, 2022

The people at Garden Grove Kia were very efficient very polite and took care of business in a very professional manner, the service department completed the job in record time and the car runs great, I wou More

by Finreaper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
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Jun 08, 2022 -

Garden Grove Kia responded

We are absolutely thrilled to read your great review! Thank you for sharing how enjoyable of an experience you had working with our Service team and crew here at Garden Grove Kia. We hope to see you again down the road!

June 08, 2022

Efrain provides Great customer service and timely communications. My problem was resolved same day. Thank you. More

by Astranfernando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain
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Jun 08, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are so glad to hear that Efrain delivered such a successful service experience. Drive safely, and we hope to see you back again at Garden Grove Kia!

June 08, 2022

Visited for my first oil change service. Staff was pleasant, service was quick, car is doing well. More

by longbeachqueen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jun 08, 2022 -

Garden Grove Kia responded

Thank you for your 5 stars! We're glad that the Garden Grove Kia team welcomed you with fast service. We look forward to working with you again!

June 08, 2022

They performed the service in a fast, efficient and professional manner. I would Highly recommended. More

by WINSTONSMITH68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
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Jun 09, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Garden Grove Kia team. Drive safely, and we hope to see you back!

June 08, 2022

When I drove up the service guy was there to help me! He was very professional More

by coop72coop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
Report | Print
Jun 09, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Garden Grove Kia team. Drive safely, and we hope to see you back!

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