Garden Grove Kia - Service Center

They were very helpful and informative. Very clean waiting area with bright lighting if you are waiting and need to get some work done. Very clean waiting area with bright lighting if you are waiting and need to get some work done. More

My car had a factory recall. When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to When I showed up for my appointment, I was told to wait outside, in my car. Twenty minutes later someone came to record my mileage and asked me to leave my keys in the car and go inside. Once I was inside, the CSR called another team member to check if they had the recall part in stock. I heard him say they had to order it while he was on the phone talking to his team members. I was then asked to sign papers and by this time I was expressing my frustration. I explained I didn't like the fact an appointment was set and they didn't have the part. Furthermore I explained I had took the day off and asked a family member to come pick me up and drive me home since I wouldn't have my car for a few hours and I am outside their drop off/shuttle service. The person said he apologized and it wasn't his fault and he has no control over the appointment setters and what is in stock. The dealership is set up so no one takes accountability. Apparently, at the time I set my appointment they had the part, but when I showed up it was unfortunate that they didn't. They don't have control over this. I took a day off and wasted gas, time and other peoples time getting a ride. The service department was probably not at fault. This is managements fault. They should be on top of this! Horrible management and service structure of this dealership. More

Great customer service, Very professional. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. Easy process as soon as you check in to the time you check out. The waiting area is nice and they off coffee and water. More

This was my first visit to KIA Service and I received friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. friendly customer service from Jeremy. He informed me of prior service that was performed on my car since it was pre-owned which I appreciated. More

Super polite, nice waiting area, good internet so I can take zoom meetings and work while car is getting done, super quick service. Awesome location! take zoom meetings and work while car is getting done, super quick service. Awesome location! More

Service was completed in a timely manner. Everyone I spoke with was super nice and all my service related questions were answered clearly and understandably. Everyone I spoke with was super nice and all my service related questions were answered clearly and understandably. More

Great service! Jermey did a wonderful job. He took care of of my car needs Jermey did a wonderful job. He took care of of my car needs More

I waited in the car for about seven minutes before Jeremy approached and everything went quickly after that. He estimate the time to be a little over an hour, and that was accurate. Everything went smoothly. approached and everything went quickly after that. He estimate the time to be a little over an hour, and that was accurate. Everything went smoothly. More

Two problems. Two services scheduled. One fix. One frustrated customer. Your responsibility covered. I waited for two and a half hours and the windshield repair pe Two services scheduled. One fix. One frustrated customer. Your responsibility covered. I waited for two and a half hours and the windshield repair person never showed up! More

Great experience, fast and affordable work. The team found a way to reduce my cost instead of maximizing it. The team found a way to reduce my cost instead of maximizing it. More