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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,914 Reviews

1,914 Reviews of Garden Grove Kia - Service Center

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December 21, 2021

Great service ,people here are nice and promptly solving issues you may have , I recommend this place is a good place to do business with More

by JASONBESTBIRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Le, Kadin Espinosa
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Dec 21, 2021 -

Garden Grove Kia responded

Thank you for the excellent feedback and recommendation, Jason! We're so glad the Garden Grove Kia team has earned your confidence. Let us know if you need further assistance down the road!

December 17, 2021

Communication was difficult because you had one case worker and no one else was able to give you answers such as when the car would be finished. Work was fine though but communication needs to be more More

by johnnguyendds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Service Dept
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December 14, 2021

Good ,fair,on time,l had a great experience at your dealership thank you good job More

by royray5150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

Garden Grove Kia responded

We're glad you had a great experience here at Garden Grove Kia, and we appreciate you taking the time to share! Come back again next time, and in the meantime, safe travels!

December 06, 2021

My service manager informed me it would be a 2 hr wait at 2 1/2 hours I went to him to check. He had my paperwork ready but they would have received a 5 star if They came to me first. Just good customer serv More

by sharimcmahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I went in for service only
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December 04, 2021

Seems like every time I take this car for recalls or service something goes bad on it. Now my electrical on steering wheel doesn’t work and the Airbag Light stays on. I took it back to get the modules o More

by RLLAMAS2279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luis
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December 03, 2021

Service department is beyond efficient and courteous. Answered all my questions and were accurate about how long the service time would be. More

by mexicanblueart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unknown
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Dec 06, 2021 -

Garden Grove Kia responded

Courteous and efficient is how we strive to be! Thank you for the amazing feedback and for choosing Garden Grove Kia for your maintenance needs - we'll be here if you need us again!

December 01, 2021

I went to do a oil changed first service on the vehicle Jacob Aguirre was helpful getting the car in quick and had the car back in less the 1hr More

by rancherross211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
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Dec 02, 2021 -

Garden Grove Kia responded

Thank you for the great review! We appreciate your business and are so happy to hear that Jacob went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back again at Garden Grove Kia!

November 30, 2021

Service Writer Kaleb Cutler very helpful. Service completed in relatively short time while waited in the comfortable lounge. More

by MadHatter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kaleb Cutler
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Dec 01, 2021 -

Garden Grove Kia responded

We're pleased that our team was wonderful to work with. It makes us happy that your service was completed in a timely way. The Garden Grove Kia team appreciates this review!

November 29, 2021

Jacob & Andrea were really helpful and did a great job at keeping me informed on the status of my car. More

by Maritza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob, Andrea
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Nov 29, 2021 -

Garden Grove Kia responded

It's great to hear that Jacob and Andrea were helpful, informative, and wonderful to work with. These kind words about the Garden Grove Kia team are much appreciated.

November 25, 2021

Jose was fantastic. Great service. I they were right on time and kept me infotmrmed More

by SSTMARSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 29, 2021 -

Garden Grove Kia responded

We're glad your service visit didn't disappoint! From the whole Garden Grove Kia team, thank you for your business and excellent review. We hope to see you again!

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