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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,942 Reviews

1,942 Reviews of Garden Grove Kia - Service Center

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August 24, 2021

Good customer service, area was clean and organized, at shop they forgot to add the next service sticker so had a wait for it, but other than that good dealer More

by adrenteria77
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Aug 24, 2021 -

Garden Grove Kia responded

Thank you for the honest feedback. We're glad you had a pleasant experience, and we'll be sure to make note of the mixup regarding your service sticker so we can prevent similar situations going forward. Take care, and get in touch if there's anything else you need! - your friends at Garden Grove Kia

August 19, 2021

Great!!! Thank you for your service, Services dept. know Great!!! Thank you for your service, Services dept. know what I need right away. My vehicle was recalled somehow they fix in few hours great job kee More

by peace9112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Fernandez, Dan Le, Kadin Espinosa, Brandon Dennis, Alex Jimenez, Toshi Saigusa, Brian Fierros
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Aug 20, 2021 -

Garden Grove Kia responded

At Garden Grove Kia, we do all we can to efficiently complete service for you so you can get back to enjoying your day. Thank you for the kind shoutout and we wish you many safe and happy miles!

August 17, 2021

The service performed was very quick and efficient. The wait time was much shorter than expected. Everything was carefully explained to me which I appreciated. More

by kitao101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
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Aug 17, 2021 -

Garden Grove Kia responded

We're glad we could be of service! Thank you for choosing Garden Grove Kia for your auto care - it is truly our pleasure to assist you.

August 16, 2021

excellent customer service provide for recall inspection and oil change. Casey and the rest of the service department were freindly and helpful. I will be back. More

by davemorris64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey in Service Department
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Aug 16, 2021 -

Garden Grove Kia responded

We are so happy that Casey and the team could give you a great experience! Thank you for choosing Garden Grove Kia and for taking the time to share your feedback. We hope to welcome you back in the future!

August 12, 2021

They completed the job in a timely fashion and were courteous when I first got there. I will recommend them to my friends and family. More

by sam.1culture
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 12, 2021 -

Garden Grove Kia responded

At Garden Grove Kia, efficient and friendly service is very important to us. We truly appreciate your recommendation and thank you for supporting us with a 5 star review!

August 10, 2021

Luis was great as usual. Prices are too high. Put the little sticker back on the window with the mileage for your next oil change. More

by scrapqueen11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
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Sep 08, 2021 -

Garden Grove Kia responded

Thank you for giving Garden Grove Kia your business! We appreciate your feedback and we will take it into account moving forward. If there is anything we can do to assist you, please don't hesitate to reach out to us. Thank you, Craig Atchison - Service Manager - 714-823-4949

August 10, 2021

Waited 2 hours for a 20min oil change when I had an appointment for a specific time. None seemed to really be moving with purpose. Probably won't go back. More

by michael.rodrigue80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
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August 10, 2021

Went in for 2 recall services and they left an air pocket in the fuel tube. Once I got home my car wouldn't drive normal or go faster than 30mph. When I called back they said they could run a diagnostic for More

by Kia123
Recommend Dealer
No
Employees Worked With
Not sure
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August 06, 2021

Excellent group ..Luis Mendoza is the best person. for explain me what need my car .i know him.for more the 7 years..when he work in other agency ..you need more employer same to him. Thanks More

by 313soyyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
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Aug 06, 2021 -

Garden Grove Kia responded

Thanks for the great review! It's excellent that Luis was wonderful to work with and that he was so knowledgeable. We appreciate your business at Garden Grove Kia!

August 04, 2021

Overall, it's good. There is no complain. Thank you for your prompt service. I was able to pick up my car the same day. More

by kktrandu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Report | Print
Aug 04, 2021 -

Garden Grove Kia responded

It was our pleasure to provide you with prompt service at Garden Grove Kia! Thank you for leaving us a review about your positive experience and we hope to see you down the road!

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