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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,906 Reviews

1,906 Reviews of Garden Grove Kia - Service Center

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November 25, 2024

I am left completely satisfied after each maintenance appointment. My car is available in promised time and it is returned to me clean. The service department has always been very kind and accommodating. More

by Yeva Honcharova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in the service department
Nov 25, 2024 -

Garden Grove Kia responded

Yeva, we're delighted to hear that our service department at Garden Grove Kia consistently meets your expectations. Thank you for sharing your positive experience with us!

November 25, 2024

I’ve always had a good experience when taking my car in for service and this time was no difference More

by LOP_SILVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 25, 2024 -

Garden Grove Kia responded

We really appreciate you taking the time to leave Garden Grove Kia this awesome review, thank you!

November 24, 2024

Luis explained the work to be done clearly. He made me confident in the services to be performed and the car was ready in the time promised. The waiting area made the time pass quickly and comf More

by PCHUCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 25, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided clear explanations and made you feel confident in our services at Garden Grove Kia. It's great to know the waiting area added comfort during your visit as well. Thank you for sharing your experience!

November 23, 2024

They were professional, curious and fast. I would definitely bring my car back and would recommend them to others. More

by miketmthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
Nov 25, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that you had a positive experience with our team at Garden Grove Kia. Thank you for recommending us and we look forward to seeing you again!

November 23, 2024

Clean waiting room and very friendly Technician Luiz was very helpful and friendly! Excellent service More

by reeves4241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 25, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience! We're delighted to hear that Luiz and our team at Garden Grove Kia provided excellent service in a clean environment. We appreciate your feedback and look forward to serving you again!

November 22, 2024

The experience was great everyone was so kind and very helpful and the service was quick and very satisfying I will be back. More

by carlosbrooks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names, but everyone was so helpful
Nov 22, 2024 -

Garden Grove Kia responded

Carlos, we're delighted to hear that you had a satisfying experience with us at Garden Grove Kia! Our team is always here to help and we look forward to welcoming you back in the future.

November 22, 2024

Jeremy was very helpful and made the whole process so smooth and efficient. Everything was explained to me and really admired the transparency. Would highly recommend Jeremy as your next service advisor More

by OMARCURIEL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
Nov 22, 2024 -

Garden Grove Kia responded

We're delighted to hear that Jeremy provided such a smooth and transparent experience at Garden Grove Kia. Thank you for recommending him and our team for future service appointments! We look forward to assisting you again soon.

November 21, 2024

Made an appointment for typical service (oil change-inspections) 10:30am. Was out the door by 10:35am and picked the car up at approximately 3:00pm. A good experience More

by RADMTALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis - Service Department
Nov 21, 2024 -

Garden Grove Kia responded

We're glad to hear you had a good experience with our service team at Garden Grove Kia. We appreciate your visit and look forward to serving you in the future!

November 21, 2024

Terrible $149 for an oil changes? Did I turn into a Lexus dealership? No need to up charge, they include it in the service. Premium engine treatment, fuel cleaner. Told the service More

by Solanoadrian1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Web Espinoza
Dec 11, 2024 -

Garden Grove Kia responded

Adrian, I'm sorry to hear about your experience with the oil change pricing and wait time. We strive for transparency in our services, so it's concerning that this wasn't reflected during your visit. Please feel free to reach out if you'd like to discuss this further or have any other questions. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 20, 2024

Chris did a very great job , support customer very well and friendly! Thanks a lot Chris , I’m very happy for your support and service. Thanks and Cheers Jacquot Lequang More

by jacquotlq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ramos sale department, good service
Nov 20, 2024 -

Garden Grove Kia responded

We're delighted to hear that Chris provided you with excellent support and service at Garden Grove Kia! Your happiness is our priority, and we appreciate your kind words. Cheers from the team!

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