Garden Grove Kia - Service Center

I feel extremely upset, disappointed and ripped off with this dealership. I’ve taken my car to them 3 times for the same issue but yet my car still has the same problem. i paid the first two times for repai this dealership. I’ve taken my car to them 3 times for the same issue but yet my car still has the same problem. i paid the first two times for repairs almost $2000 out of pocket I had to take it back for the 3rd time less then three weeks after the second time and they kindly didn’t charge me for another diagnostic but now they’re saying it’s something else (which it didn’t seem they were sure that they actually found the true issue still, it seems like they’re still guessing) and it’s going to cost me another $1100 out of pocket I asked for some sort of discount being that It had not been even 3weeks that my car had been there and I paid. I asked if I could possibly have the labor waived I would pay for the part but the answer was no. They referred me to reach out to Kia directly so I did but they also denied me any type of help. I took my car here because I figured they were experts on Kia’s but now sadly I regret getting this car at all. More

When I arrived to sign up for the service, the nearest date for service was in a few weeks, but the guys said that you can come in the morning, the next day and leave the car, and when they can, then they date for service was in a few weeks, but the guys said that you can come in the morning, the next day and leave the car, and when they can, then they will do the maintenance. I arrived at the opening of the service, and already picked up the car in 3 hours. Very good guys work in this service. I recommend! More

Not very timely in managing appointments, I waited in my vehicle for almost 40 mins after my appointment time before an advisor came out to check me in. vehicle for almost 40 mins after my appointment time before an advisor came out to check me in. More

Getting a Kia was the biggest mistake of my entire life. They are unable to diagnose my bad engine until the moment it's out of warranty and the extended warranty is worthless. Having to dump thousands into They are unable to diagnose my bad engine until the moment it's out of warranty and the extended warranty is worthless. Having to dump thousands into this worthless car while I'm still paying it off. Kia it the worst company I've ever dealt with at every level. I tell everyone how awful Kia is and no one should ever deal with them. More

Good online service and follow-up are super important. A dealership that checks in to see how the new vehicle is doing and reminds you when it's time for maintenance shows that they care about their custo A dealership that checks in to see how the new vehicle is doing and reminds you when it's time for maintenance shows that they care about their customers in the long run. More

Very professional and helpful. Web took care of me and did an amazing job communicating. Web took care of me and did an amazing job communicating. More

I had an appoinment and they still made me wait almost two hours to be able to attend to me to return the car. It took an hour. They sold me something I didn't need and I won't be back here. It’s ridicul two hours to be able to attend to me to return the car. It took an hour. They sold me something I didn't need and I won't be back here. It’s ridiculous 220 just for Inspection !!! Really bad service More

Service rep was helpful and friendly. The only thing I didn't like - despite having maintenance package which I purchased for extra money with my car, I was still charged for some service The only thing I didn't like - despite having maintenance package which I purchased for extra money with my car, I was still charged for some services that were "not included in my maintenance package". So honestly I don't know if sales or service team was not transparent with me about this charge. I have another car from different maker and maintenance package covers all services and I was never charged extra there. More

This is the third time I brought my car in fir oil change . Luis was always very helpful , professional , friendly . Luis is very pleasant to work with .. Not only Luis but also everyone at Kia dealer in G . Luis was always very helpful , professional , friendly . Luis is very pleasant to work with .. Not only Luis but also everyone at Kia dealer in Garden Grove are very nice , helpful, and attentive . I will come back to this location to have the world class services . More

I brought my car in for a free multi-point inspection service. After my service was complete, there was absolutely no mention of the results of that inspection, the service writer did not review anything service. After my service was complete, there was absolutely no mention of the results of that inspection, the service writer did not review anything with me, just handed me the keys and sent me on my way. I was very disappointed. More