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Garden Grove Kia - Service Center
Garden Grove, CA
1,909 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,909 Reviews of Garden Grove Kia - Service Center
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September 15, 2023
Luis was very attentive to our needs and made the drop off of our vehicle run smooth and quickly. Called back to notify the vehicle was ready for pickup around the same time he mentioned before we left! off of our vehicle run smooth and quickly. Called back to notify the vehicle was ready for pickup around the same time he mentioned before we left! More
by ivettetorres
Verified CustomerEmployees Worked With
Luis, Service
September 15, 2023
Service department was very great. The software update created issues, but the service team got me in and out quickly the following day to address the problems. Still had one more glit The software update created issues, but the service team got me in and out quickly the following day to address the problems. Still had one more glitch, but ok after that. Didn't want to go back to reset a clock that jumped time. I'm not feeling very trusting with Kia's software updates. 🤔 More
by Kia Owner
Employees Worked With
Chris
September 14, 2023
I live in Riverside and choose to come to the dealership in Garden Grove because the customer service is much better. I still am very satisfied with the customer service in the service department. On this in Garden Grove because the customer service is much better. I still am very satisfied with the customer service in the service department. On this last occasion, my car was kept for a day & a half for an engine light. I paid $900 for a 30k service, hoping that would help, it didn’t. The outcome was to purchase Chevron 91 gas, instead of Costco gas. This is frustrating because the gas is considered an “outside influence” and if it continues I’ll be held responsible for the repair charges. Kia does not sell gas, so this is a convenient way of getting out of covering maintenance charges within warranty. My car has 27k miles and is a 2019. Costco gas did not cause this problem. One of the reasons I purchased this car because it does not require premium gas. I missed two days of work, to be told spend more money on gas. The customer service was great. The service to my vehicle was not, I’m just frustrated. More
by jbqueenbee82
Employees Worked With
Jeremy
September 13, 2023
This is my second visit to the Garden Grove Kia Service Center. Efraine helped me with the first service and the second visit. The whole process was easy. I explained my concerns and Efraine helped me. He Center. Efraine helped me with the first service and the second visit. The whole process was easy. I explained my concerns and Efraine helped me. He was very kind and well explained to me what issue was. While waiting the service, I waited for 4 hours in the lobby and spent time with MacBook. For customers, the refrigerator had a free coffee machine and a refrigerator for customers. More
by juneyeom
Employees Worked With
Efrain
September 12, 2023
Luis is my go-to service writer. He is friendly, efficient, explains everything, and helps with my service contract and coupons that I have. Couldn’t ask for a better service writer. He is friendly, efficient, explains everything, and helps with my service contract and coupons that I have. Couldn’t ask for a better service writer. More
by Califmom
Employees Worked With
Luis - Service writer
September 12, 2023
The service was great, efficient, and friendly. Efrain Perez was particularly informative, delightful, and professional. I told him my wife needs a "lesson" on our new Sorento and he said, "Have Efrain Perez was particularly informative, delightful, and professional. I told him my wife needs a "lesson" on our new Sorento and he said, "Have her come in and I'll go over everything with her". Great place to have your Kia serviced! More
by JLMRMOM
Employees Worked With
Efrain Perez
September 11, 2023
From scheduling an appointment to the actual service, the whole process was easy and straightforward. Associates were friendly and attentive. whole process was easy and straightforward. Associates were friendly and attentive. More
by KK
Employees Worked With
Luis from service department
September 11, 2023
Check engine light came on and this dealership had live person to answer phone not like HB Kia dealership that never returned voicemail or chat on their website. Professional customer service. Arrived earl person to answer phone not like HB Kia dealership that never returned voicemail or chat on their website. Professional customer service. Arrived early for my appointment but no problem to check in. Courtesy Lyft ride both ways. Reason for 4 star rating is that my washer fluid was not filled as listed on service invoice....a little things matter when I spent almost 3K on service. More
by paivi
Employees Worked With
Christian Valencia
September 10, 2023
I've taken my care in twice for the same issue and have not had it resolved. It was recommended to make a purchase of a new battery to help resolve the issue and it is present still. Above all the employe not had it resolved. It was recommended to make a purchase of a new battery to help resolve the issue and it is present still. Above all the employees do not seem to care about the clients. There is no ownership when it comes to problem solving, they do the bare minimum when it comes to service. It's very inconsistent the service you can expect. Sometimes you get your car wash, other times you don't. I am not sure if this is across the board for Kia but the customer service is really bad. More
by rguerrero.2007
Employees Worked With
Not listed
