Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.4
1,035 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
Contact Dealership

809 Enfield Street

Enfield, CT

06082

Directions

By Type

Showing 1,035 reviews

November 26, 2024

Initially the experience was great, until I was told and paid for a service that was not completed. I could not reach anyone at the dealer when calling. Following day I was able to speak to someone who was More

by N
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Can’t recall, name started with a K
Report | Print
Nov 26, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 23, 2024

Good communication w/service advisor kept informed on progress prices were reasonable done on time More

by GLIPTAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service
Report | Print
Nov 24, 2024 -

Gary Rome Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 22, 2024

Overpriced, gouging. Car not fixed had to return, car left unlocked and was broken into. Service blamed us for the car bring unlocked and getting into. Dealership was a More

by JOHN.S.BUXTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaye
Report | Print
Nov 22, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 22, 2024

Everyone was very nice. Waiting room was clean and quiet. Quick service and overall a wonderful experience. I will be back! More

by deskrzyniarz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front Desk Receptionist
Report | Print
Nov 24, 2024 -

Gary Rome Kia responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

November 22, 2024

Great dealership with great customer service and great employees and products. Very knowledgeable and cost of services is commendable. More

by FMILLSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez, Vanessa Williams
Report | Print
Nov 24, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 21, 2024

We were very pleased with the service. And they clean the inside of my car which had a couple of scratches on the glove compartment and it appears that they are gone now thank you whoever More

by RDC518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girl at the service department I can't remember her name was very nice and I never met the technician that cleaned in rotated our tires and did the oil change
Report | Print
Nov 22, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

November 20, 2024

It so good my car drives and everyone there is so cute with bright eyes and bushy tails lots of love :) More

by COUGHLINHILARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez
Report | Print
Nov 20, 2024 -

Gary Rome Kia responded

Hilary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2024

I only use them for Emissions but they are always great. Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend the More

by KIMBEEKAMIKAZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk was very helpful and prompt and listened to what I said.
Report | Print
Nov 20, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

November 10, 2024

JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More

by Roberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Jackson
Report | Print
Nov 11, 2024 -

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that JJ met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 09, 2024

Great place to bring you Kia for service. The staff is very friendly and knowledgeable. More

by geovannivzqz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
Report | Print
Nov 11, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

1
...
9
10
11
...
104