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Gary Rome Kia - Service Center

Enfield, CT

4.3
752 Reviews

752 Reviews of Gary Rome Kia - Service Center

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May 06, 2025

The staff is very friendly. The service is excellent! They shuttle me home and called me when my car was ready. No complain complaints from me. More

by KWHITE52021
Recommend Dealer
Yes
May 06, 2025 -

Gary Rome Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

May 05, 2025

Poor communication between parts and service Poor communication on pricing and availability between parts and service More

by spooner.bruce
Recommend Dealer
No
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
May 05, 2025 -

Gary Rome Kia responded

Hi Bruce: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

April 30, 2025

Kayliana was amazing. The best dealership service we've ever received. So helpful and kind and understanding. More

by JWULFFLEFF
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Apr 30, 2025 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 29, 2025

I was disappointed I did t get a copy of the multi-point inspection report. Also I tried to find out the status of the service and no one answered. I ended up just showing up and fortunately the car was don More

by MAGBOWEN67
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Apr 29, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 28, 2025

Everyone was nice, dealership was clean, I was in for just a few hours. And there was popcorn! More

by spdealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 27, 2025

Fast service with a smile. Very accommodating. Answered all my questions explaining the service being done. More

by Jason.annette.gunn
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Apr 27, 2025 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

April 25, 2025

Very professional,kind courteous, overall experience was excellent! It has been great doing business with you! More

by DCARR4146
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivy Velez
Apr 25, 2025 -

Gary Rome Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 25, 2025

I’ve been taking my car 3 times already to the service department but no one can reset oil change system. This was not the first time and last 3 times same problems happened. I was supposedly get a call More

by jessica_yun00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayliana Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Gary Rome Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, Jessica, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 23, 2025

It was clean , my appointment was first thing in the morning so it wasn't very busy, and the employees were attentive and pleasant. More

by Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Gary Rome Kia responded

Mom, thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad Kayliana and our team were able to help, and we hope to see you again!

April 14, 2025

Kay is a courteous and helpful new addition to the team. She fits right in ! Thanks for following up on my paperwork and getting everything situated. More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eve Trisdan
Apr 14, 2025 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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