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Gates GMC Nissan - Service Center

North Windham, CT

4.8
92 Reviews

92 Reviews of Gates GMC Nissan - Service Center

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March 29, 2022

Clean, friendly not pushy when comes to sales or service. comfortable waiting room with amenities and shuttle service if in need of a ride to work when dropping off vehicle for service. Feeling of Fami More

by queen10bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denny Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Pinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Urso
November 15, 2021

I have been dealing with Gates for many years . I have been very satisfied and been treated like I was special. More

by tricia7845
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ralph Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Litwin
November 14, 2021

Martin has been my Sales rep for the past 3 vehicles and has always given me a great deal More

by Milky123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Laskow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Litwin
November 12, 2021

Ralph Clement is very easy to work with. The facility is clean and modern. Pleasurable staff to work with. More

by billsayers1958
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

Veronica, my salesperson, is so humble and professional. She listened to my vehicle requirements. She took the initiative to recommend a vehicle. Here it is a year and a half, I still drive th More

by jack.maliszewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tomas Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2021

Terrible cust service, needed a transmission I was told that they would work up a quote and get back to me on my xxx. That was in February still waiting for a call. I ended up going to another dealer. More

by myke1965
Customer Service
Recommend Dealer
No
Employees Worked With
Mark Miner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Laskow
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Gates GMC Nissan responded

We normally have prices at our service desk for GMC and Nissan products. I would need more information of what type of vehicle and your name to pull the repair order to see the diagnosis to see how we failed you. I apologize with Covid causing a lot of issues this year and last we have had many new hurtles to climb. Please feel free to contact me at 860-771-4522. Thank you, Bill Rideout Service Manager

Oct 12, 2021 -

myke1965 responded

Tom had the quote originally done. The prices just needed to be updated and that it would take a few days. It was a 2009 Cadillac xxx

August 19, 2021

Only issue I’ve had was them never calling me back. They were going to work up a quote for a new/rebuilt transmission on my Cadillac. That was back in February, never called me. I miss Tom being there he wa More

by myke1965
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mark Miner
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2021

Great place and GREAT employees. Most importantly they LISTEN to us. We are loyal customers since 2003. I think we are on our 4th or 5th car now. More

by Bob Paris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Laskow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Litwin
Jul 22, 2021 -

Gates GMC Nissan responded

Thank you so much Bob! We are happy you have loved all your cars! Enjoy this next one!

June 28, 2021

Was a pleasant experience working with everyone there. They could sell ice to an eskimo !!! More

by crab3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Bacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanna Zajaczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Gates GMC Nissan responded

Thank you! We appreciate you taking the time to leave us a review!

April 27, 2021

Had to deal with the folks at gates from 8oo miles away and they were very helpful and looked after all my needs excellent customer service. More

by carpentergord
Recommend Dealer
Yes
Employees Worked With
Mark Miner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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