Gates Nissan

Excellent customer service, from the time I called to schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of fu schedule an appointment employees were courteous and professional. The work was done in the time frame quoted and I was given a reccomendation of future work that should be done to keep my car in optimum working condition. More

After shopping around for the vehicle we wanted with not much luck, we discovered "our car" on the internet at Gates Nissan. We traveled over 150 miles to be greeted with professionalism and service of the much luck, we discovered "our car" on the internet at Gates Nissan. We traveled over 150 miles to be greeted with professionalism and service of the best kind! A big "Thank You" to Scott, Todd and Nick for our experience there and our purchase! We love our car! ~The Constants More

This is my second purchase from Gates Nissian. The sales staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my c staff have been terrific and the service department goes out of their way to work around my appointment needs. I travel over 2 hours just to get my car serviced with them because of the quality of work and customer services. Great group to do buisness with, highly recommend them! More

Scott Witt made this car buying experience the best I have ever had. I would recommend him to anyone interested in buying an automobile. He is an asset to Gates Nissan. have ever had. I would recommend him to anyone interested in buying an automobile. He is an asset to Gates Nissan. More

Great experience from start to finish. Scott took his time and let me drive each vehicle and showed me all the features. He didn't rush me into making a decision and worked with me with the price as bes time and let me drive each vehicle and showed me all the features. He didn't rush me into making a decision and worked with me with the price as best he could. The first time after looking and test driving we didn't reach a deal. I came back a week later, because rates were lower and he was helpful again and wasn't pushy. He took his time and let me decide which vehicle I wanted. After purchasing my Sentra, he showed me every feature on the car and made sure that I understood how the features worked. He was very professional. Everyone at Gates Nissan has always been nice and willing to go the extra mile to help. More

What originally brought me to this dealer was a service repair on our 2002 Nissan Altima with 195,000 miles. That was when I first met Kathy Smith. Very friendly and truly seemed interested in helping me, repair on our 2002 Nissan Altima with 195,000 miles. That was when I first met Kathy Smith. Very friendly and truly seemed interested in helping me, not just processing me through the system. Our car was repaired quickly and very reasonably. I brought the car back again for a different issue and again the work was preformed while I waited and the price was great. The final time I brought the car in, (for a problem I created (spark plug stuck in head)) they were not able to repair it for what the car was worth. Kathy called twice during this time giving me information about the status. When she informed me the car was not repairable within the budget I had set, I asked if they had used cars. She said they did and she would introduce me to a salesman when I came in. Because of the way I was treated here the first two times, I had no problem shopping here for a car. When we came to look at cars , Kathy introduced us to Scott Witt. I was expecting the typical "lot lizard" sales tactics. What we got was a no pressure sales approach that I truly appreciated. I was also shopping at Glenn Nissan in Lexington and that was more of the approach I got there. For a week we looked at various cars, used and new at various dealers. We narrowed it down to a used Honda Accord (at a Honda dealer) and a used Altima SL at Gates. We came to the dealer on a Saturday to make the final decision when the wife spotted a peral 2013 Altima SV. We drove all the cars then went and talked to Scott Witt. We juggled the numbers and the pros and cons of used vs. new and decided on the new 2013. We worked our deal with Nick Simmons and Scott and I was quite happy to drive a new car with full warranty off the lot that day! So to anyone who truly reads this story: I can not stress enough how big an influence the treatment we received from Kathy Smith during our car repairs was on our decision to go with this dealer for a new car. She deserves a raise or a sales commission. :-) More

I looked for about 2 weeks on the internet for a Nissan I looked for about 2 weeks on the internet for a Nissan and visited several dealerships before I purchased my Maxima. Scott was the only dealer I looked for about 2 weeks on the internet for a Nissan and visited several dealerships before I purchased my Maxima. Scott was the only dealer that took the time to work with me. He got me the best price I could possibly get and I checked in four states. No dealership in Lexington would come close to the price I got from Gates. One dealership couldn't believe their price. They were very friendly and went out of their way to help me find the perfect car. I would recommend Scott Witt and Gates Nissan to anyone looking for a Nissan. I know I will go back for my next Nissan. Sharon from Lexington, Kentucky. More

Gates Nissan is the most personable dealership I know of. All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to mak All of the managers, Nick Simmons & Bill Case, makes you feel right at home. When I get my car serviced, Kathy is always available, determined to make sure I am well taken care of, within my timeframe. Gates Nissan, Richmond, KY, will continue to be my families #1dealership, as long as they keep Nick Simmons, Bill Case, Kathy in service, Ron Pennington, Barry Fisher & Leonard. If you are looking for a great buying experience, Gates Nissan is the right and smart choice! Gates Nissan has never let me down, neither did the Nissan vehicles we have purchased from them. Gates Nissan of Richmond, KY is not just a family name, it's a family atmosphere. Thank you Gates Nissan, continue success and I look forward to trading with you in a few months (our lease is up in August). More

I always take my Nissan Altima for service to Gates Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will hel Nissan. Kathy and Jessica always greet you with a smile. They both go above and beyond to make sure your visit is pleasant as possible. They will help you with any questions you have and will check with you while you are waiting to make sure you are ok. Then you get to deal with the very friendly and nice Shauna at the cashier's desk. Shauna will greet you with a smile and help you in any way that she can. I always get great service at Gates Nissan.... Thanks!! More

Warranty work, found motor mounts bad. They found problem quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. quickly and repaired the problem in a couple days. Also had transmission fluid changed while doing warranty work. More