Gates Toyota

13 Toyota’s and Two Lexus’s Later.......... It is pretty sad that I know the game played in in your service area even before it is played. “Your breaks are fine Mam”............ yeahhh, and 7, It is pretty sad that I know the game played in in your service area even before it is played. “Your breaks are fine Mam”............ yeahhh, and 7,500 miles later the rotors are magically shot and everything is “warped”. Where does a dealership make money folks? Oh yeah, parts and labor. The bottom line, you need to bring back Rick Vargas, at least he had integrity. It all starts with ownership. Perhaps at some point, the Leep name will be on the front of your building. Oh well, until then, time for a 2019 Sequoia Platinum. Calling the Leep family even as I write this. Trust is everything folks. That’s why i bought the Land Cruiser that you have screwed up, from them. Sincerely, Dr. Zache More

Knowledgable Your service writer Brandon Crimmins was helpful in explaining a problem with the car that was related to a minor fender bender. He answered my questi Your service writer Brandon Crimmins was helpful in explaining a problem with the car that was related to a minor fender bender. He answered my questions with his experience regarding the cause of my question. Thanks Brandon. Also Mike Ferrara showed me an air filter that really did it's job. Definitely needed replacement. More

ToyotaCare service Very friendly staff had me in and out with no issues, nice waiting area, everything went as we planned. Will come back for future needs. Very friendly staff had me in and out with no issues, nice waiting area, everything went as we planned. Will come back for future needs. More

Always excellent service! We trust Gates Automotive to service all our vehicles, whether it's a simple oil change, routine maintenance or a deep diagnosis with the check engine We trust Gates Automotive to service all our vehicles, whether it's a simple oil change, routine maintenance or a deep diagnosis with the check engine light. Samantha was friendly and helpful! More

Great car! Salesmen was very knowledgeable, personable and treated us very well! Manager wanted us to pay $500 to have exact car we wanted delivered to the the d Salesmen was very knowledgeable, personable and treated us very well! Manager wanted us to pay $500 to have exact car we wanted delivered to the the dealership. I did not feel this was something I wanted to do. We fortuninty we able to find one on lot which met and exceed our needs. We didn't like it That during the negotiations the salesmen and finance person would say they would be right back and leave us sitting for 5-10 minutes without us knowing what was going on or when they would be back. We visited othe dealers and cars needed to cleaned up or had none in stock. Gates had good inventory and cars we clean even on the lot. Impressive!! More

Good service except using the car wash When using the car wash after the oil change while going out the door came down on the windshield of my car. and scratched the windshield all up. I w When using the car wash after the oil change while going out the door came down on the windshield of my car. and scratched the windshield all up. I was told a phone call would’be returned and never was. More

Very good experience I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expe I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expensive unnecessary 'recommended' services like other dealers. More

Very helpful Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my que Service excellent and the service people where very helpful with my questions about my new SUV. I was very interested in my tow package and all my questions were answered. More

Gates Toyota; Rocking Sales and Service These guys know what they are doing, and more important, they know what customer service is all about. We’ve had Toyotas for over twenty years. You sh These guys know what they are doing, and more important, they know what customer service is all about. We’ve had Toyotas for over twenty years. You should already know that Toyotas are the best in their class and as good or better than “higher” name plates. So what can else can they offer? Service, top notch customer service! The service department worked on my 2008 Highlander and they were timely, communicative with a fair price. We turned in a 2016 Avalon and bought a 2019 Highlander and our sales guy, Trent, was excellent at explaining everything and got us what we were looking for at a great price! And then told us to call him to help with service appointments so there would be no delays, we’re new here and never heard of such a thing but apparently it happens everyday at Gates Toyota! The financial guy, Jason, got us great financing and made pretty quick time on the tedious paperwork as it did involve in turning in the lease at the same time. The service crew and sales staff are committed to great customer care at the best price! You’ve tried the rest, now try the best; these guys rock! More

Another great experience We purchased our 10th used vehicle from Gates. We had a great experience with Tarrin. She was very friendly, helpful and listened to our wishes and ne We purchased our 10th used vehicle from Gates. We had a great experience with Tarrin. She was very friendly, helpful and listened to our wishes and needs and worked hard to fulfill those. She was conscious and if there was something she didn’t know, she was quick to refer to her managers for guidance or answers. More