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557 Reviews of Gates Toyota - Service Center
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July 31, 2020
Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got me a car for the day. The service was done in the time frame they said it will be done. I love Gates. More
by FRYFRY
Verified CustomerEmployees Worked With
July 31, 2020
Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More
by KIRBSERV
July 30, 2020
Great timing and great customer service. I left my vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints a vehicle overnight to be done for an oil change and the next morning i received the text my car was done very promptly after opening. No complaints at all. More
by VILISIAJ
Employees Worked With
July 28, 2020
customer service was not too great The customer service was not good at all. No one was friendly nor helpful. I had a lot better experience at the Milpitas, California Toyota service/ d The customer service was not good at all. No one was friendly nor helpful. I had a lot better experience at the Milpitas, California Toyota service/ dealer shop. They were always super professional, friendly, and just wonderful. Even at this location on W Ireland RD in South Bend, I did have a better experience when I got my oil change done in 2018. I also purchased my current vehicle there too. the sales person was so great at that time (3 years ago). I don't really know what have changed at this location since then, but I'm going to have to find a different service location near me. It's definitely not worth the drive from across the town anymore. More
by MIYUKI_TABATA61
Employees Worked With
Cannot remember who they were
July 24, 2020
Great Service We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later tha We like to keep our cars for a very long time so they need a lot of TLC. As always the problems we were having were quickly assessed and by later that day the vehicle was ready to go! More
by HM
Employees Worked With
Samantha Six
July 23, 2020
Professional and Fair In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they s In all my dealings with them over the years (about 11) , they've been honest with me and fairly priced. I always complain in their surveys that they should give me a free hat as a joke, but at this point I should probably just buy one because I haven't felt like they were trying to upsell me on repairs I didn't need. They've maintained my vehicle well ever since the I bought it new from a dealership in a different nearby city. No complaints . The couple times I did feel like there was something slightly hinky they made it right on the next service visit. More
by MATHONNAPKINS
Employees Worked With
Jarod Downs
July 22, 2020
Gates is always good. I gave them a 4 rather than a 5 because I had to wait an hour longer than I was quoted. No call from rep to help me use the hour I lost. because I had to wait an hour longer than I was quoted. No call from rep to help me use the hour I lost. More
by Fred
Employees Worked With
Jared
July 22, 2020
Quality control is not good. I brought the car in because the engine was running rough. They did a diagnostic and said and ignition coil number 1. had to be replace. However, the I brought the car in because the engine was running rough. They did a diagnostic and said and ignition coil number 1. had to be replace. However, the mechanic replaced #6 instead. I think they need better quality control. More
by MARK.HERRO
Employees Worked With
Mike (don't know last name) in service.
July 22, 2020
Oil Change and needed tires I needed an Oil Change and new tires for my car, and truck and was given a very good price and got them right away I needed an Oil Change and new tires for my car, and truck and was given a very good price and got them right away More
by JIMCHAMBERLAIN62
Employees Worked With
Jarod Downs
July 21, 2020
Transmission flush They did not try to pick my pocket with a "Front Differential Oil Change" as recommended by Toyota ! Good for Gates ! They NEED COFFEE in the waiting They did not try to pick my pocket with a "Front Differential Oil Change" as recommended by Toyota ! Good for Gates ! They NEED COFFEE in the waiting area !! I Don't care what the city says ! I need Coffee !!!!! More
by JA Wells
Employees Worked With
