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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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July 21, 2020

xxxxx My experience at gate toyota has always been great. From the moment I walk into the showroom looking for Mike Fahey to the time I leave with a new ca More

by RKAZMIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fahey
Jul 22, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We appreciate the opportunity to serve you. Mike Fahey and our team deliver a great customer experience to everyone. Thank you for your continued business and thanks for choosing Gates!

July 21, 2020

Professional Service with a nice waiting area My experiences have been good so far with the Gates Service department. Each person I have spoken with has been professional. They recommend prevent More

by THOMAS_D_RHODES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2020 -

Gates Toyota responded

Hey Thomas, Thank you for your great feedback! We appreciate the opportunity to serve you and we are thankful you chose us. Thank you for your business and we look forward to serving you again!

July 20, 2020

Excellent service Always excellent service. Good communication. Staff friendly and helpful. I wait at the dealership while in for service. Plenty of time to observe the More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fahey
Jul 21, 2020 -

Gates Toyota responded

Hey Bob, Thank you for your great feedback about your experience with us! We are thankful to assist you and we look forward to assisting you during your next service. Thank you for your business!

July 18, 2020

oil change the oil change was backed up with cars so the attendant moved my car to the service area so I did not have to wait long More

by MWEISSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know her name
Jul 21, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! Our staff consistently finds the best solutions for our customers and I'm glad she moved to the area with less wait time. Thank you for your business and we look forward to assisting you in the future!

July 16, 2020

Fast Oil Change Fast service, no long waiting, nice lobby area to relax while vehicle is being serviced. Good experience. Workers were not wearing face masks and shou More

by KAREN.KING513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Six
July 16, 2020

Great appointment They were very fast at getting my car serviced. They ave always done a good job for me. This is my second Toyota. Love my Highlander. More

by PMLCABLE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
July 16, 2020

Fast, polite, honest, and thorough - consistently. Gates Toyota crew delivers good service every time. They explain things well, and I never wonder if I'm being buffaloed because I'm a woman. That's wh More

by MOLLMOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 16, 2020

Satisfactory service, friendly employees, confident service. They always let us know if anything needs to be replaced. They always do a though and great job. More

by KACZARKOWSKI
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Six
July 15, 2020

I took car in for checkup and nothing was wrong.. Everyone was very professional and oil change and other items were taken care of. Everyone was very professional. Oil and filter change and chec More

by MARILYNUMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

Service was fine. Very concerned because no Toyota employees were wearing face masks. Aldo could not write a check like I always had in the past. Luckily had a credit card with me. More

by SHOUXIN419
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
4.0
This rating includes all reviews, with more weight given to recent reviews.
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