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557 Reviews of Gates Toyota - Service Center
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May 26, 2020
Outstanding - As Always! Gates Toyota has always provided me with outstanding, friendly experience. Whether it was sales or service, I always felt like my needs were professio Gates Toyota has always provided me with outstanding, friendly experience. Whether it was sales or service, I always felt like my needs were professionally meet. Waiting area always spotless and a pleasant to wait. More
by KWSAVR
Verified Customer
May 26, 2020
Appointment I had an issue with my 4 Runner and got in right away & fixed. Hats off to Brian who did an excellent job of servicing my vehicle. I had an issue with my 4 Runner and got in right away & fixed. Hats off to Brian who did an excellent job of servicing my vehicle. More
by FVOYNOVICH
Employees Worked With
May 22, 2020
Excelent job Called for oil change, was prompt getting us in. Did offer hand sanitizer for our use, & car was sanitized before we got it back. Didn't take long & t Called for oil change, was prompt getting us in. Did offer hand sanitizer for our use, & car was sanitized before we got it back. Didn't take long & took advantage of the free car wash also. More
by ECOLA8081
Employees Worked With
May 21, 2020
I came to you in sometime in March to get my tire fixed because it was a nail in it they charged me $11 I came to you the other day with the same problem and they said my service was free because of my war because it was a nail in it they charged me $11 I came to you the other day with the same problem and they said my service was free because of my warranty I called and asked you all about that y'all telling me I have credit with y'all know I do not want credit I want you to send my money to me thank you More
by JACCIM39
Employees Worked With
May 18, 2020
Excellent 👍 job, didn't take long, great service.your store is located in a great spot and doesn't take me long to get there. store is located in a great spot and doesn't take me long to get there. More
by GUY.LATHION
Employees Worked With
Other Employees :
There was a nice young lady at service desk
May 17, 2020
Good service Spartan Toyota is our go to dealership in Lansing, Michigan. Recently purchased a cargo net for our 2020 Highlander. Item was available within 3 days. Spartan Toyota is our go to dealership in Lansing, Michigan. Recently purchased a cargo net for our 2020 Highlander. Item was available within 3 days. The service was lacking as only one employee was at the Parts Desk assisting another customer. Waited way too long just to pick up net. No offer to have anyone else help me. More
by GREENPHANTOM53
Employees Worked With
Do not recall.
May 16, 2020
TOP-NOTCH SERVICE CONTINUES WITHOUT FLAW As always, starting with Service Advisor Jarod Downs, all aspects of this visit were Outstanding. Jarod ensured every concern and question I had re As always, starting with Service Advisor Jarod Downs, all aspects of this visit were Outstanding. Jarod ensured every concern and question I had regarding this service visit were addressed and answered courteously and professionally -- not just any answer, but a professional and well-thought-out and researched response. Service Technician David Peppers, with his keen attention to detail and personal knowledge of my car from past visits over a 13-year period, resolved the current issues, and additionally fixed, with my permission, a couple other needy areas. He knows my car as if it were his own, and treats it as such every time I bring it in. His experienced suggestions and strong recommendations have always proven to be true -- his knowledge has saved countless possible headaches down the road and needless and preventable financial burdens -- his attitude of "prevention over "too late now": advice has always been golden and heeded. Best Technician I've ever had dealing with. Thank you Dave for your many years of caring for my Toyotas, and thank you Gates Toyota for keeping this "golden" technician on your staff. More
by randyhunt4610
Employees Worked With
Service Technician: David Peppers; Service Advisor: Jarod Downs
May 13, 2020
Excellent Staff was excellent. Answered all of my questions. Showed me the bad air filter and pointed out an issue I need to keep an eye on. Staff was excellent. Answered all of my questions. Showed me the bad air filter and pointed out an issue I need to keep an eye on. More
by MOETONYNEM@aol.com
Employees Worked With
Jarod
May 11, 2020
Brakes Had both front and rear brakes changed in the last 5 months. Still squeak. Not sure why. Service said it's just "normal". Have to believe that it is n Had both front and rear brakes changed in the last 5 months. Still squeak. Not sure why. Service said it's just "normal". Have to believe that it is normal I guess. More
by LAPLACESHELLY
Employees Worked With
can't remember. Jason or Jeremy
May 11, 2020
Great service, convenient scheduling on line, easy drop off, all in all I’m very satisfied. I have used Gates exclusively for service on our Sequoia because of the great service they provide. off, all in all I’m very satisfied. I have used Gates exclusively for service on our Sequoia because of the great service they provide. More
by JWRB737
