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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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February 26, 2020

Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! Our service staff works hard to correct issues no matter the difficulty. We appreciate your business and thanks for choosing Gates!

February 25, 2020

Great service, long waits The service is always good, but it's frustrating trying to get in. If you aren't there early plan on waiting hours. You shouldn't have to get up at 6 More

by INDIANABIGGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't know her name.
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for leaving feedback about your visit with us. We are sorry to hear you had to wait longer than expected. We are continuously working towards shorter wait times for our customers. Thank you for allowing us to assist you and we look forward to making your next visit a 5-Star experience.

February 20, 2020

Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More

by bmorey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! We appreciate your business and thanks for choosing Gates!

February 17, 2020

At the front door of any successful organization is service and outstanding work, the service department at Gates Toyota is without a doubt the premier service department in the nation More

by STEVENELOTT
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback and your top recommendation! We appreciate your business and thank you for choosing Gates!

February 17, 2020

They took me right away and fixed my brake light. Prompt, courteous attention. Reasonably priced! I didn’t have an appointment but they didn’t send me away! Thanks so much! More

by SSTORMYC1
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crimmins
Feb 17, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback about your visit! Our team works hard to handle every customer's needs in a prompt manner. Thank you for your business and thanks for choosing Gates!

February 14, 2020

Gates, I was taken care of immediately when I arrived at the serv desk-with a smile! Maint. Oper was charming and helpful! It took an hour instead of two. Thx More

by EDPAINTER0
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2020 -

Gates Toyota responded

Hey there, thank you for your excellent feedback! Our team works hard to deliver a great experience to every customer. Thank you for your business and we look forward to assisting you in the future!

February 13, 2020

Warranty service Took technician ( Ben ) on a test drive to see if we could figure out a interior noise , I think he diagnosed the problem . Returned and had vehicle More

by DOUGBALDINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Downs, Mike Fahey
Feb 17, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your visit with us! We appreciate your business and your willingness to share your experience. Thank you for choosing Gates!

February 13, 2020

Very nice respectful people who do the oil changes I've been having my oil change there for years and they get you in and out in good time....And being open on Saturdays big plus😁 More

by MARVINUPS71
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crimmins
Feb 13, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback! Our staff works hard to give every customer a great experience--even on Saturdays! Thank you for your business and thanks for choosing Gates!

February 10, 2020

They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for the positive feedback about your experience! We appreciate your business and we look forward to serving you more in the future.

February 08, 2020

Routine service plus Very happy with Gates Service compared to the other guy. Stumbled a bit on this visit. My wife brought the car in and it took a long time to inform More

by TWCAYIA
Recommend Dealer
Yes
Employees Worked With
Feb 10, 2020 -

Gates Toyota responded

Hey there, thank you for taking the time to leave us feedback. We would like the opportunity to make this right for you as we don't normally operate that way. We are sorry she had to wait longer than she had to and hope we can show you how it is done during your next visit with us. Again, we are sorry about that and we look forward to showing you how we normally operate. Thank you and we hope we can assist you again.

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