Gates Toyota - Service Center

Excellence Best customer service I have experienced. There is never a let down and i never feel as if I’m getting overpriced like most dealerships make you feel Best customer service I have experienced. There is never a let down and i never feel as if I’m getting overpriced like most dealerships make you feel. I go no other place for service on my Toyotas. More

Disrespectful service advisors Especially that smug xxxxxxx Brandon I think his name is, that person needs customer service training ASAP and needs to learn respect to other persons Especially that smug xxxxxxx Brandon I think his name is, that person needs customer service training ASAP and needs to learn respect to other persons More

Gates Service. Gates was able to schedule my vehicle for service very quickly. The necessary work was explained to me thoroughly and completed quickly as well. I was Gates was able to schedule my vehicle for service very quickly. The necessary work was explained to me thoroughly and completed quickly as well. I was also very happy with the quality of work. More

Great service all around I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to buy a new car. Chatted with Brian Winston and he let me test drive a 2018 Rogue with all the special features mine doesn't have. Well Brian worked his magic and got the payments to what works for me and finance got the loan with a reasonable rate. More

Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More

Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After setting in the waiting room for almost two hours I went to inquire. It had been done and was setting out in the lot. They said they had paged me but I had been setting in the waiting room all that time. I also had told my service man that I was waiting for it and not picking up later. More

25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More

Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appointments, etc More

Quick Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. More

Great service as always. I really like that "I can just drive right into the building" for my vehicle care. I have been coming to Gates for many years and your staff has alwa I really like that "I can just drive right into the building" for my vehicle care. I have been coming to Gates for many years and your staff has always been very friendly and courteous. I also really appreciate how quickly that they can get me in and out when I have my vehicle serviced. A happy customer for sure. More