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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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February 05, 2020

Good service I appreciate Gates. Whenever you make an appointment, you are waited on promptly. I feel like they know what they are doing, and answer any of your qu More

by Laney56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fahey, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback! Our staff works hard to deliver the best for our customers. Thank you for your business and we look forward to serving you more in the future!

January 30, 2020

Everyone was polite. The waiting room was clean. I asked to have my low tire pressure indicators checked because the light will blink at times. It stays on for awhile and then goes off. I was told it was c More

by CHERYLBRAGG
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey Cheryl, Thank you for your 5-Star rating for Brian Gardner! We are sorry to hear your low tire light is back on. We highly recommend you get in touch with Brian Gardner. He will gladly schedule a time where they can look further into your issue and help you correct it. Thank you for your business and we look forward to assisting you more in the future!

January 30, 2020

Pricey but thorough I recently had my Highlander serviced at 94,000 miles. The service representative was very pleasant and thorough in his explanation of the work to be More

by FMSTUMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and your great feedback! Our service department works hand-in-hand with our customers to keep their vehicles in great running shape. Thank you for your business and we look forward to assisting you again in the future!

January 24, 2020

I brought my car into have a recall fixed along with a oil and filter change. I have always dealt with Brian Gardner and he is friendly, helpful and professional. . More

by RZACHE
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thanks for your 5-Star rating and your positive note about Brian Gardner! Our staff works hard to be friendly, helpful and professional. Thank you for your business!

January 24, 2020

more great service the service was accurately done in a timely manner with courteous people doing the work. I highly recommend the service manager, Brian, being very cou More

by RELEM625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive review and your excellent rating! Our staff works hard to provide a consistently courteous experience for our customers. Thank you for choosing Gates!

January 23, 2020

We had great service, this visit was for tire rotation. We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come More

by POTOHIPPAMUS
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback! Our team works hard to provide a consistently quick turn-around time in our service department. Thank you for your business!

January 23, 2020

Service is good. I didn’t feel pressured into anything. Waiting area is nice. It would be nice though if there was complimentary popcorn or a light snack. More

by jmhooten4
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thanks for your positive review about your visit! We are working hard to make your next visit a 5-Star experience.

January 22, 2020

got the job done Never ever a problem getting my car fixed and always they get the job done. I never make an appointment but they get me in no matter what. More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey Julie, Thank you for your positive review! Thank you for choosing Gates!

January 22, 2020

No problems Made a appointment on a day I wanted and received a follow up email varying the time and date. when I took my truck in the waiting time was short and More

by GCMEDLEY
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating!

January 13, 2020

Took car in for oil change. Was told 90 min wait and it was. I chose to wait and great service. Will return for further service. More

by CWINNI9587
Recommend Dealer
Yes
Employees Worked With
Oil change crew
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback! We look forward to serving you more in the future!

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