Gates Toyota - Service Center

Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More

Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After setting in the waiting room for almost two hours I went to inquire. It had been done and was setting out in the lot. They said they had paged me but I had been setting in the waiting room all that time. I also had told my service man that I was waiting for it and not picking up later. More

25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More

Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appointments, etc More

Quick Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. More

Great service as always. I really like that "I can just drive right into the building" for my vehicle care. I have been coming to Gates for many years and your staff has alwa I really like that "I can just drive right into the building" for my vehicle care. I have been coming to Gates for many years and your staff has always been very friendly and courteous. I also really appreciate how quickly that they can get me in and out when I have my vehicle serviced. A happy customer for sure. More

Oil change Every is very nice, and polite. You can tell that they are there to make sure that you are taken care of, and makes you feel safe to travel out of tow Every is very nice, and polite. You can tell that they are there to make sure that you are taken care of, and makes you feel safe to travel out of town. They are not just there to receive a pay check. They are there because they genuine care. I purchased my car from salesman Michael Smith. He's a great salesman that's not just there to make a dollar. I was happy, and satisfied with my 2007 Toyota Camry purchase. Very pleased. Thanks! More

Good experience. Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter Michael was very and efficient getting my car serviced. There was a computer mix up due to a mixing of records with another Solara. Once the matter was resolved, Michael followed up with me and explained that the problem was resolved. His actions were very much appreciated. More

Nice quick service All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how wel All I needed was a few lights changed but they did it quickly and efficiently. Gates has handled much bigger jobs for me and I am pleased with how well they do. Mike and the other service people are a pleasure to work with. More

oil change All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon it stated synthetic oil extra. My car requires synthetic oil so I was willing to pay the extra cost for the synthetic oil and still use the coupon. I was told I could not use it. I was told it was for conventional oil changes only when it clearly stated (synthetic oil extra) in small letters in the coupon. I find that somewhat deceptive with no clear explanation given. I ended up paying full oil change price minus 10 dollars for another coupon in the mailing from gates for 10 dollars off any service bill over 50 dollars. I would have saved more if I could have used the other coupon. I would like an explanation why I could not use the 14.95 coupon. More