Gates Toyota - Service Center

Service Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wa Brian was very helpful and explained exactly what was needed to be done. I was passing my Rav4 to my oldest daughter after purchasing a new Rav4. I wanted the car ready for her use. More

Excellent My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally My appointment was scheduled for 8:30am for oil change and tire rotation. Was told it would take about 1 hour.2 hours later my highlander was finally done. I get home and park it in my garage and the next morning had oil on my garage floor..I had to Jack up my Toyota to check and see where it was coming from. There was oil dripping underneath on the cover below the oil filter.I pulled the cover off and discovered the oil was old oil that spilled while taking old filter off but not cleaned off. I would expect a little more care could have been taken to wipe off the residual oil that was left on my vehicle. More

Friendly on time service I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services befor I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services before prior to Toyota recommendation. This was in another state we live in winter. Also a discounted price on service this trip. More

Not helped and not truthful I took my 2018 Corolla to Gates because my backup camera was suddenly showing my license plate and rear bumper in the lower third of the screen. After I took my 2018 Corolla to Gates because my backup camera was suddenly showing my license plate and rear bumper in the lower third of the screen. After about 45 minutes I was told that this was normal. I said that it was not that way 2 days ago when I had a full screen view. I was told that they checked another vehicle and it also showed the license plate. I called my daughter who has a 2014 Corolla and she confirmed that her license plate was not visible on the screen. Later, I went online and found that I was not the only one who experienced this fault with the Toyota backup camera. My feeling is that they did not want to do the job and fed me a line of BS to get rid of me. More

Routine service Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting f Gates make it easy to schedule service, friendly staff, clean and comfortable waiting area, and on time with appointment which means minimal waiting for completion of service More

Quick service I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department foll I had to have my SUV towed in on a Friday evening. The service department had me going again Saturday morning. Mike from the service department followed up with me multiple times to give me progress updates. More

warm, informed,fast and efficient. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. i was very satisfied with my service. the wait time was not that long. i was in and out in no time. that works for me. More

Quick Job We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! We dropped off the car and were told it would be about an hour. Went shopping and came back 45 minutes later - it was done! More

70,000 Mile Service The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was tol The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was told that one difference was that a tech would look at it. My car was pulled into the oil change area which expedited the process but seemed to contradict what I was told on the phone as it did not appear that a regular mechanic looked at the vehicle. Also, the brochure mailed out stated the car would be washed with the but it was not. However, the basic service seems to have been completed correctly which is the most important aspect. I will continue to use Gates Service. More

Gates visit Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and truck Gates treats me with efficiency and courtesy. I trust them. Would recommend them to others needing service for their new or used Toyota cars and trucks. More