Gates Toyota - Service Center

Had an Oil Change I am always treated outstanding at you place and will continue to use you facility. I have always been treated with respect and courteous employees I am always treated outstanding at you place and will continue to use you facility. I have always been treated with respect and courteous employees More

Dropped off car with out dings picked up with bad ding! 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any 2017 Prius Touring with extras! We drove it out of our garage directly to the dealer for an oil change; parked it in the oil change line (Not near any other vehicles) Picked it up parked out back (again it wasn't near any other vehicles) It had a screw in the tire and they were told not to repair, just add air; well they didn't repair, but had removed the screw, so it went flat quickly. I had them put air in it and took it to the tire shop where as we were walking around to drop it off seen the dent! The car wasn't anywhere but the dealer ship and cont in my possession. Their Managers response...Not our responsibility? With out even looking into anything! More

Fast and Friendly Service I drove into the shop when I found out I had a day off work, and was immediately greeted with a smile and a "sure, we can do your maintenance right no I drove into the shop when I found out I had a day off work, and was immediately greeted with a smile and a "sure, we can do your maintenance right now! No problem." That was nice - I was expecting to have to make an appointment and come back another time. Thank you! More

Polite, accurate, quick, very satisfactory ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. More

Good Service Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a appointment and it will get resolved More

prompt and courteous I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed pro I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed promptly, and Brian was very courteous. More

No service. Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without res Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without rescheduling. More

Friendly and thorough It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right away. Job was completed as promised and Brian made sure I knew what had been done. Service here has always been excellent. More

Loyal customer since 1983. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. More

Airbag recall OK, but got stuck in the car wash. Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less ti Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less time than anticipated! Waiting area was comfortable and clean. They gave me a courtesy car wash (which I greatly appreciated), but I got stuck in the car wash. Nothing worked - no suds, swish, rinse or air dry - and the door at the end wouldn't automatically open. Had to call the service desk to get out! They gave me a do-over, so I was able to escape and with a clean car, but I would suggest better instructions on a sign up front, and/or moving the red /green lights from behind the curtain of swish-strips to where they can be seen better. All was well in the end. More