Gates Toyota - Service Center

Amazing Service!! Love the immediate attention received from Austin!! Diagnosed the problem & solved in just a few minutes. Service department was extremely busy on a Love the immediate attention received from Austin!! Diagnosed the problem & solved in just a few minutes. Service department was extremely busy on an early Monday morning & they were efficient in taking care of each car, one at a time. I was on my way without even a charge. More

Headlight replacement and alignment Appointment on short notice appreciated. Explanation of work to be done appreciated. Review of work done appreciated. Clean facility appreciated Appointment on short notice appreciated. Explanation of work to be done appreciated. Review of work done appreciated. Clean facility appreciated. Billing to credit/debit card appreciated. Coffee appreciated. Thank you B. B. More

Very pleased! Service was prompt and the wait was comfortable. We were recognized and greeted by our original salesman while we waited for our service to be complet Service was prompt and the wait was comfortable. We were recognized and greeted by our original salesman while we waited for our service to be complete! I would buy from Marcus and Sara again without question! Thanks Gates Toyota! More

Quick, convenient solutions and service Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our p Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back! More

The Pinnacle of Professionalism First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem t First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew. More

very good. in and out in a timely manner. Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicle Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicles in the last 8 years. Always a good experience. More

One stop covered it all. Able to get new tires, alignment, and full service oil change in one visit while enjoying the clean and comfortable waiting room (complete with TV and Able to get new tires, alignment, and full service oil change in one visit while enjoying the clean and comfortable waiting room (complete with TV and WiFi). 😊 More

Very quick to find the Problem Gates service was very quick to find the problem. I did not have an appointment but they worked me in and fixed the problem and had me on my way in le Gates service was very quick to find the problem. I did not have an appointment but they worked me in and fixed the problem and had me on my way in less than an hour More

Too long!! Purchased a used Toyota Yaris on August 24th. When picked up on the 29th after vehicle prep, the radio volume knob was missing. After numerous calls, Purchased a used Toyota Yaris on August 24th. When picked up on the 29th after vehicle prep, the radio volume knob was missing. After numerous calls, messages, and trips to the dealer, the situation was finally remedied on November 23rd,nearly 3 months! When Brian Gardner worked on the issue the last few weeks, the situation was finally resolved. More

Excellent I have found them to be open and honest in the service they have performed for me, especially if they find additional safety issues that need attentio I have found them to be open and honest in the service they have performed for me, especially if they find additional safety issues that need attention. They will show me the problem and the additional cost which I truly appreciate, so much so I have told them when they find additional problems to go ahead and fix them. More