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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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January 31, 2019

Great oil change Brought my SUV in for an oil change and was delighted by the quick and courteous service. Brought my own synthetic oil and K&N filter and the labor se More

by DrMach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry,I didn't catch the young service lady's name.
January 31, 2019

Standard oil change Good thorough service at a fair price. They caught a battery problem and fixed it for me the day before the Arctic vortex came through. So happy it More

by cshibata1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ferrara
January 30, 2019

It was so easy and so pleasant We were so grateful for Brian taking such great care of us and our car. Everything was so speedy, friendly and efficient! We love being a Gates custom More

by LOCALFOODCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kieth who drove us to Enterprise was awesome too!
January 30, 2019

Great service! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! More

by KJC1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Burdue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin in Service Dept!, Greg Mitchem
January 29, 2019

Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La More

by LIBBEYT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Gardner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Crimmins
Feb 26, 2019 -

Gates Toyota responded

Thank you for sharing your review and comments. We're sorry to see only a 2-star review. Our goal is always 100% customer satisfaction but sometimes we miss the mark. We would like to resolve all your concerns and issues with your recent service experience. Would you be so kind as to send a quick email to editor@gatesautomotive.com with your best contact information and we'll have our Service Manager call you to address your concerns. Again, thank you for sharing your feedback and we look forward to speaking with you soon.

January 29, 2019

Good experience Maintenance visit for my new car went smoothly. The service department was on schedule so I was in and out in less than 45 minutes. More

by KIRBSERV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike McNally, Austin Crimmins
January 29, 2019

I needed my first oil change on my 2017 car. I needed my first oil change on my 2017 Corolla and the service person also noted that my car had a recall on it. They were able to provide the servi More

by MCHAMADA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2019

Oil change. Took my wife's car in for an oil change and thought everything was good. I get home and realize the glove box door was not right. I worked to get it More

by DUBEE04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
new guy
December 24, 2018

Prompt, Fast, Complete Service Called early in the morning and they were able to set an appointment for the same day. Got several emergency things taken care of at a good price. Gre More

by Dohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Toole
December 18, 2018

Parts Install on New Vehicle Friendly staff, great service. Was in and out in an hour. Was exactly how long I expected for the work being performed. Was quoted 2 hours for a 1 More

by ZBLUEBOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
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