Gates of Elkhart

I was having approved warranty work done and they didn't tell me I had a balance until I got ready to leave. Then told me I couldn't leave until it was paid. Then they put on my paperwork I refused regular tell me I had a balance until I got ready to leave. Then told me I couldn't leave until it was paid. Then they put on my paperwork I refused regular maintenance but they never told me I needed it. I used to love Gates but not anymore!! More

I enjoy taking my vehicles to Gates. I receive timely and very professional excellent customer service! I receive timely and very professional excellent customer service! More

Exceptional Customer Service. Our most recent service experience was a wonderful. Erica was warm and kept us up to speed throughout the repair process. There was a minor issue Our most recent service experience was a wonderful. Erica was warm and kept us up to speed throughout the repair process. There was a minor issue when we came to pick it up and Andrew was amazing at not only taking care of it but doing it with a smile. Ralph, Erica, and Andrew made us feel like we were family. We live in xx. Joe, MI. It was totally worth making the trip to come here. More

They have always taken good care of my car. I would not go any where else. The employees are great and friendly and care about their customers. I would not go any where else. The employees are great and friendly and care about their customers. More

Excellent customer service, fix the issue with my vehicle in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded in A timely matter. Made sure I had A loaners vehicle while mine was being serviced. The Dealership & the people working behind the scenes superseded my expectations. More

Everything was fine. I wish you had a car wash for people who buy cars with you. Teena kept me up to date and texted me when there was an issue that came up we did not di I wish you had a car wash for people who buy cars with you. Teena kept me up to date and texted me when there was an issue that came up we did not discuss. More

Immediate service for a tire at 18 pounds of pressure. Thanks for getting me in so quickly. Thanks for getting me in so quickly. More

Professional, kind, attentive. No thanks I don't have any more to say. They treated me fine. No thanks I don't have any more to say. They treated me fine. More

A little disappointed. Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test dr Though we did purchase a vehicle (2024 Equinox) we were not pleased with the entire process. Purchase price was ok. Car was very dirty upon test drive and inspection, asked for detailing before leaving. Minimal cleaning was done. I spent 5 hours the next day detailing the car. Never have I had to do that with a purchased vehicle from a dealer. Financing through our credit union, United Federal Credit Union, proved to be a challenge for your business people. Took multiple calls by myself to our credit union and to and from your business manager. Though the loan was through our credit union and in your list of approved financial institutions, it was like we had to get approved for the loan again through you to proceed. SHOULD NOT BE THAT DIFFICULT. Our prior car was financed through TDAutofinance and the website still shows our trade in vehicle NOT paid off even though it’s been a week. All in all, not sure I would purchase another vehicle through Gates. Wondering about service and how that will go. I guess I will find out. More

The customer service and efficiency were impeccable. We ALWAYS enjoy our time at Gates!!!! Wow!!! ?? We ALWAYS enjoy our time at Gates!!!! Wow!!! ?? More