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Gates of Elkhart

Elkhart, IN

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227 Reviews
When you want an amazing experience buying your next vehicle, you should come to Gates of Elkhart in Elkhart IN. We have a great selection of both used and new vehicles that we think that you're going to love. And we're super excited to show you exactly how we can help you with our amazing sales team. Plus, at our dealership near Mishawaka IN, we help you throughout the entire process so that you're always getting the best when it comes to a great finance program. We even have a service center that used only genuine OEM parts, so that we can continue to take care of your and your vehicle well after you've purchased it from us. Our customer service is second to none because we always take the time to ensure that drivers around Goshen IN and Granger IN have an outstanding experience. Whether you want to get into a used vehicle from us because your old one is dying or because you just want a new one because you fell in love with one on our lot, we'll take care of the entire experience. We ensure such a high-quality experience because we want you to tell your friends and family about us so that they want to talk to us when it's time for them to buy a vehicle. So if you're ready to get into a vehicle from Buick, Chevrolet, GMC, Toyota, or Scion, make sure that you come to us and see our collection in person. We'll be happy to give you a tour around the lot and get to know your preferences. We'll also be pleased to allow you to take one for a test drive. Plus, you'll get to meet all of the amazing people who will make your car buying experience go as smoothly as possible.
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2405 Cassopolis St.

Elkhart, IN

46514

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Showing 227 reviews

January 14, 2021

Gates of Elkhart has great employees who help you find the car you are looking for! I have nothing but kind words to say about them. More

by michaellucchese97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolin Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 13, 2021

Such a pleasant experience. These guys are fantastic! From start to finish I felt like I was treated with importance. Highly recommended working with Kolin as your salesperson! Also, Andy, one of the ban More

by Harper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolin Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2021

Kevin and erika are great friendly and helpful people they always have positive attitudes and greet you when you show up to get service or have service done More

by KAMARAHG06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheibelhut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika
January 07, 2021

I schedule to have my brakes done and to drop my truck off in the morning which I did I called on my lunch break to be sure it was gonna be ready by the time I got off work and it was not I had to wait an More

by MANN6955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Scheibelhut
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2021

The service department is always professional and friendly. Pricing for routine service is very reasonable and time involved is also reasonable. I plan on continuing to use Gates Elkhart for servic More

by GKINGBEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheibelhut
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2021

great communication, very good customer service. the sales agent was outstanding at quick response, follow-up and later checking to see if we were still interested. Alex is a very understanding and comm More

by klucas264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz
January 05, 2021

I was very satisfied the staff was very helpful and friendly. I needed to be dropped off at home while repairs were completed. Staff returned to pick me up. I am very satisfied with work done More

by VREID1463
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheibelhut
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2021

Good customer service are reliable...Doug and Jocelyn really helped alot and where really helpful throughout the whole process full tank of gas .overall great experience cause of them More

by josegow2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Eley, Jocelyne Martinez
December 21, 2020

My man Kolin, Andy, and the newer lady set me up great car at a lower rate too! I ran into issues with other place with the employees there trying to hustle me, but here they helped me. Great service over More

by Hayden Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolin Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiera Richcreek
December 18, 2020

I was promised a second key and two weeks later...no key. I was promised a check to get a defective windshield fixed...no check. I think the people either tried...or lied. I hate giving bad recommendation More

by drclevelandc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Scheibelhut
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Cacho
Dec 23, 2020 -

Gates of Elkhart responded

Sorry for the delay - the check was sent out the beginning of last week and the key was sent out to you at the end of last week. Please let us know when you receive them. Again, we apologize for the delay and lack of communication.

Jan 06, 2021 -

drclevelandc responded

We returned back to Indiana and had no key and no check in the mail. So I called and left a message and started my email for the day and there was this survey, so I just filled it out, not necessarily in Gates' favor. Later in the day, though, Kevin called back and said he had the key there so I went and picked it up (we haven't been to Florida where the car is since, so I hope it is the correct one). Then later in the week, we got a notice from our friends in Florida that there was indeed a letter from Gates and we had them send it to us in Indiana. A day or two later another letter from Gates ended up in Florida and that then was sent to us. Both letters had a check in them, one for a tax refund and the other for the promised as before. So in the end, they tried AND DELIVERED! Thanks, guys, and sorry I was so late in getting this survey corrected. And both Juan and Kevin get a five-star response from me.

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