Gateway Chevrolet Cadillac Hyundai Nissan

Tim's our guy Tim has helped out with our last few vehicles. He's looking out for our best interest on what fits our lifestyle and price point. Would highly recomme Tim has helped out with our last few vehicles. He's looking out for our best interest on what fits our lifestyle and price point. Would highly recommend Tim! More

Tim is the best to work with!! This is my 3rd car with Tim and I enjoy his knowledge and service. He knows what my needs are and helps find me the right vehicle with the right price This is my 3rd car with Tim and I enjoy his knowledge and service. He knows what my needs are and helps find me the right vehicle with the right price! More

Good Intentions Poor Execution My husband and I came to this dealership after having rented a Nissan Armada during an extended trip. We were very happy with the vehicle and it's fea My husband and I came to this dealership after having rented a Nissan Armada during an extended trip. We were very happy with the vehicle and it's features and began doing preliminary basic research on trim packages, pricing, and manufacturer incentives.  We were directed to work with Sheila. We asked if they had an Armada on hand with the options we were looking for. They didn't,  but they did show us one they had on hand. We had some standard questions: - What color interior was available in the Platinum and/or Platinum Reserve models? - Are 2nd row captain seats available in the Platinum model? - What service provides the maps for the navigation system (NavTeq, MapQuest, etc)? - Does the vehicle have Android Auto? (Syncing phone navigation to the car) - What are the general financing options/incentives available? Sheila told us she wasn't sure. While we were waiting, we paged through a vehicle brochure and pointed out (to her) where we found the answers to our first two questions. Nick found answers on the 3rd and 4th questions. When we asked about financing, Sheila said "I don't know, that's a financing question.  My job is to just sell you the car."  I said "Can you tell me what general terms, rates or discounts there are?" She said, "No, I'd have to set you up with our financing guy." Imagine walking into a cell phone store, knowing exactly which phone you want and asking the salesperson some basic COMMON  questions and getting the repeated answer "Oh that's not me or my dept, I can't answer that." The salesperson is the face of the sale. Nick did much of the legwork tracking down those answers. He was also able to locate an Armada within 500 miles that included all of the options we were looking for. However, from a customer friendliness standpoint, there was a little to be desired for me.  We found out that I qualified for an incentive through my employer.  I asked Nick to call me when he knew whether we could get the vehicle he found. His response was "I'll follow up with your husband because he is the one that gets the discount." When I corrected him (that it was my employer) and that my name would be on the paperwork, he still called my husband with updates.  We left a deposit to secure the vehicle he found and Nick got it to his location the next day, which was great. When we discussed financing incentives, Nick was able to answer the basic questions we had asked Sheila. I told him we would likely finance through our own bank and it might take a day or two to bring the check but I forwarded him the preapproval from our bank. (We were approaching the weekend)  He said he could accept a personal check and I could deposit the bank's money on Monday. I didnt see the rush, since they had a deposit and a preapproval document from us. I like making sure my loan paperwork is in order before completing a transaction.  Nick wanted to hurry the deal along. I also worked with Luke in the services dept to discuss extended warranty.  He was friendly and took the time to explain all the options and pricing over the phone. Nick had previously told me we could discuss the extended warranty when we came to pick up our vehicle, but I wanted to discuss before finalizing the financing with my bank in case we wanted to add warranty. Again, it felt like unwarranted pressure. We purchased the vehicle, but I felt the salesperson was not equipped to answer basic questions. Having been a salesperson myself, I would never tell a customer "My only job is to sell you this car." Nick was great in finding the vehicle we wanted and answering questions, but his customer service demeanor definitely didnt come across as positive to me. I don't like being pressured into a timeline that suits the company rather than the customer nor did I appreciate being overlooked as a party to the sale. More

My experience was great! My experience here was great! They got my payments right where I wanted it and made sure I was comfortable the entire time I was there! My experience here was great! They got my payments right where I wanted it and made sure I was comfortable the entire time I was there! More

Excellent buying experience I recently purchased a Maxima from Jeremy Jenson, this was my third vehicle purchased from Gateway Chevrolet. I live in a city where there are many d I recently purchased a Maxima from Jeremy Jenson, this was my third vehicle purchased from Gateway Chevrolet. I live in a city where there are many dealerships to choose from, I chose Gateway because of the exceptional service I have recieved in the past from Jeremy. He is always very friendly and knowledgeable. He listens to what you want and finds it, with or without red stripes! Jeremy is a great asset to the company. Really enjoying my new car! More

Everybody was friendly Lana was very fun to work with, helped me find the right car and very helpful explaining everything to me. Everybody was nice and friendly. Highly rec Lana was very fun to work with, helped me find the right car and very helpful explaining everything to me. Everybody was nice and friendly. Highly recommended Gateway Hyundai Nissan! More

I sold myself the car 😃 I knew what I wanted when I walked through the door. I was an easy sale. Finance department helped me get the best percentages as possible. I knew what I wanted when I walked through the door. I was an easy sale. Finance department helped me get the best percentages as possible. More

Pleasant Everyone I dealt with was very friendly, polite and I have absolutely no complaints; no pushiness or shady sales tactics, a welcome change from other Everyone I dealt with was very friendly, polite and I have absolutely no complaints; no pushiness or shady sales tactics, a welcome change from other dealerships. The process was smooth and I was informed of how it was going periodically. More

New Car Alan took the time to show us all of our options and find what we were looking for. He did a great job listening to our needs and took the extra time Alan took the time to show us all of our options and find what we were looking for. He did a great job listening to our needs and took the extra time with us to make sure we were happy and comfortable with our purchase. More

Faith is wonderful!! In previous years of working with Gateway, today's experience was by far the best. Faith was a wonderful woman to work with and I will definitely reco In previous years of working with Gateway, today's experience was by far the best. Faith was a wonderful woman to work with and I will definitely recommend her to everyone I know. She was friendly, welcoming, sincere and looked out for me to make me feel comfortable with my purchase. Chris was also very helpful with getting my finances figured out. He was very detailed and helped to make sure I understood everything. Thank you to everyone who made my experience there the best possible. More