Gateway Chevrolet Cadillac Hyundai Nissan - Service Center

It was horrible!!! I was told my service was covered inter warranty when I scheduled the appointment. When I went to pick up the vehicle I was charged $60 and told it w I was told my service was covered inter warranty when I scheduled the appointment. When I went to pick up the vehicle I was charged $60 and told it wasn't covered!!! Not happy about it!!! More

Service deparment is horrible! I took my truck into have some warranty work done. Mike tried to get me to change every fluid in the vehicle before they would work on it. Since I dec I took my truck into have some warranty work done. Mike tried to get me to change every fluid in the vehicle before they would work on it. Since I declined they would not replace the sensor that was under warranty and said to see if it faults again and then maybe they would look at it. I will NEVER be bringing a vehicle back there again. More

Customer Service Hi, Just wanted to write a review on Service Writer David. He was very rude and needs people skill courses taken. the work completed on 2/25/16 was v Hi, Just wanted to write a review on Service Writer David. He was very rude and needs people skill courses taken. the work completed on 2/25/16 was very could though. Also Gateway wanted a surecritic.com review so I gave out one and then Zach L. never posts it and/or deletes it? Sure critic - never filtered never deleted ??? More

Service I took my Equinox in for an oil change and to have the heating checked. Sidney Sather, Customer Relations & Service, was courteous and professional. I took my Equinox in for an oil change and to have the heating checked. Sidney Sather, Customer Relations & Service, was courteous and professional. She kept me updated as they diagnosed the problem and phoned multiple times to let me know the status of the repair. And the best part, the broken part/repair was covered under special coverage. Thank you, Sidney! More

Buying a new truck Good experience with our salesman with no pressure to buy. We came in to service our Chevy Tahoo and ended up purchasing a new truck. Good experience with our salesman with no pressure to buy. We came in to service our Chevy Tahoo and ended up purchasing a new truck. More

Not Satisfactory As a New Customer to your Dealership I should have been informed of the Cost and Time before work was completed. NOT HAPPY! AND WILL NOT RETURN! As a New Customer to your Dealership I should have been informed of the Cost and Time before work was completed. NOT HAPPY! AND WILL NOT RETURN! More

Poor customer service We had been trying to get and appt for service (check engine lite) and then we were going to get an oil change. for over a week. So this afternoon i w We had been trying to get and appt for service (check engine lite) and then we were going to get an oil change. for over a week. So this afternoon i went in just to get the oil change, We had a appt to get the check engine lite checked on Monday morning. I asked the "check in" guy for the quick lube specifically if the oil change would be covered under the warranty because i knew were close to the limit and he said yes. When it came time to pay the bill I was told we were 200 miles over the warranty and that i would have to pay the FULL price for the oil change. I spoke to the Service Manager "Dan" who said with a shrug - cant do nothing about it. So i paid the bill and left. I will be sure that anyone that will listen will hear about the service at "GATEWAY IN FARGO" - I was mislead too and then the so called MGR dos not try to resolve the situation at all. Edit: I was to mad to notice till this morning that the service guys got into the car without paper on the floor and anything covering the seats - So now the carpet floor mats are all marked up with grease and so are the seats. This has been one big mess. More

Help Me in a Pinch When They Didn't Have to Help Me Enterprise rental car company called me to say that I had to take my rental Nissan into the closest dealership for a recall. I was driving through Far Enterprise rental car company called me to say that I had to take my rental Nissan into the closest dealership for a recall. I was driving through Fargo on a multi-state business trip and stopped into Gateway. I'm glad I did. I pulled into the service bay at 5 in the afternoon, on a Friday, and explained my situation to David Miranda. He told me to relax, grab some coffee, and that they'd have me set to go in 10 minutes...and he was right. They had no incentive to help me (the recall fix was free and I explained that I lived in Vermont...so I wouldn't ever be back), but they did and they treated me like I was a longtime customer. Thank you. More