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Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.6
944 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

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Showing 944 reviews

July 01, 2025

Great communication and went out of their way to get me the vehicle i wanted More

by Kmcilroy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
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July 01, 2025

Did a good job! Didn’t take too long and everything worked as it was supposed too! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn
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June 29, 2025

I received attention and help immediately. The salesman listened to my requests, did not waste my time, and was very accommodating. More

by jpaske3352
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Ramirez, Luis Gutierrez
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Jul 01, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

June 28, 2025

Dropped off for an oil change, got the vehicle checked over, got an estimate and they delivered it to me at home 2 hours later. The paper work was lengthy, as I had to sign a few things, but that is just More

by RossPolk806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Jun 30, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 28, 2025

Been taken my vehicle there to the Ford house since 2020 and I've have nothing but good ratings for them I would highly recommend them had a couple of ? before I drop my vehicle and Michael Calder answer th More

by Barbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Calder
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Jun 30, 2025 -

Gene Messer Ford of Lubbock responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2025

Great to work with. Went out of their way to please. Excellent service. Will definitely use them again. More

by Rlinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan, didn't get names of the others.
Report | Print
Jun 29, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2025

The diagnostics and repairs were performed efficiently, accurately, and priced fairly. I would recommend Gene Messer Ford More

by Bobh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audri-Ana Soto
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Jun 26, 2025 -

Gene Messer Ford of Lubbock responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

June 24, 2025

The service is good but it takes too long for the service to be completed. More

by lluvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Davila
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Jun 27, 2025 -

Gene Messer Ford of Lubbock responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@Group1Auto.com

June 21, 2025

I’ve purchased vehicles at Gene Messer for 30 years. I will only go there for service and repair. I’ve always encountered a friendly professionalism among the employees. More

by rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Vasquez
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Jun 23, 2025 -

Gene Messer Ford of Lubbock responded

Hi Rita, thank you for your loyal support for the past 30 years! We truly appreciate your trust in us for all your vehicle needs. Our team is dedicated to providing friendly and professional service to all our customers. We look forward to serving you for many more years to come.

June 21, 2025

Service was very accommodating Barbara was so good to work with The prices were great! More

by dardavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Report | Print
Jun 24, 2025 -

Gene Messer Ford of Lubbock responded

Hi, we're happy you found Barbara to be so supportive during your experience here at Gene Messer Ford Lubbock. Please don't hesitate to reach out if there's anything additional we can do for you.

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