Gene Messer Ford of Lubbock

Courteous, helpful, informative, and willingness to take the time to hear you out. Steve even helped me with the ID.me military discount certificate. Whole experience was phenomenal. I did not feel rushed a the time to hear you out. Steve even helped me with the ID.me military discount certificate. Whole experience was phenomenal. I did not feel rushed and the paperwork did not take very long to process. Walked in the door at 8:55am, was greater by Steve and was driving home at 1:00pm. Shoutout to Aliyah as well. She took the time to walk us through all the additional “plans” got us what we felt we wanted for additional coverage protections. I will be buying my next vehicle with them. More

Gene Messer ford was awsome would recommend them to everyone the service I received was outstanding everyone the service I received was outstanding More

Avoid Gene Messer Ford service department! !! I took my Ford Escape into what I thought was a trusted certified Ford technician, for routine maintenance. They replaced my brake pads, calipers !! I took my Ford Escape into what I thought was a trusted certified Ford technician, for routine maintenance. They replaced my brake pads, calipers and struts. When I left the service department my car didn't sound quite right; by the time I drove on the highway to Idalou where I reside, the sound of metal on metal was very prominent while driving. Took it back in, and my service advisor Glenn indicated the calipers were installed backwards. I came to pick it up, to find the story changed to a "bent pin". We asked if there was any damage to the car a result of their poor work and was assured there was not. I made the drive on the highway once again, and this time my car lost power and everything on the dashboard lit up and wouldn't accelerate and none of the gages would read. I've tried to contact the service department as well as numerous attempts to Mike Pugh the service manager, with no response. If you don't want a perfectly fine and safe car to become a driveway ornament you're making payments on, do NOT take it to Gene Messer Ford! More

There was not a lot of pressure pushing you to buy something which is great something which is great More

Had to take my lincoln in for multiple recalls. Staff was rude and tried saying it would take 3 or 4 days to fix and that didn't include weekend days.. it would be 2 months before I could get a loa Staff was rude and tried saying it would take 3 or 4 days to fix and that didn't include weekend days.. it would be 2 months before I could get a loaner car if I waited to fix recalls More